jshtax Posted February 8, 2014 Report Share Posted February 8, 2014 I completed a return a few days ago and it has completely disappeared from the database and I have only a handful of returns that were backed up this one being one of them but well before the day the return was prepared. If I exit a return and click save where is it saving if its not creating a backup? Quote Link to comment Share on other sites More sharing options...
Pacun Posted February 8, 2014 Report Share Posted February 8, 2014 I haven't looked but I think my ATX is not backing up at all. So maybe the program is not backing up by default. Quote Link to comment Share on other sites More sharing options...
jshtax Posted February 8, 2014 Author Report Share Posted February 8, 2014 I dont think ATX is backing up at all either. I recall last week logging into the Admin Console and doing a system backup and there still isnt anything there. Quote Link to comment Share on other sites More sharing options...
grmy2h Posted February 8, 2014 Report Share Posted February 8, 2014 So what's been eating up the hard drives if its not backing up? Quote Link to comment Share on other sites More sharing options...
jshtax Posted February 8, 2014 Author Report Share Posted February 8, 2014 I clicked on restore and I have 12 files. I went to the backup folder on the server and there is a folder I created on the 25 but have no way to access the info and one today both created by doing a full database backup under the admin console. Quote Link to comment Share on other sites More sharing options...
Randall Posted February 8, 2014 Report Share Posted February 8, 2014 Have you checked the C drive under ProgramDataCCH etc? If folder is not shown, maybe it is under hidden files. I had this going on, needed to check 'show hidden files'. Can't remember off the top of my head right now how I got there to do that. Quote Link to comment Share on other sites More sharing options...
jshtax Posted February 8, 2014 Author Report Share Posted February 8, 2014 Have you checked the C drive under ProgramDataCCH etc? If folder is not shown, maybe it is under hidden files. I had this going on, needed to check 'show hidden files'. Can't remember off the top of my head right now how I got there to do that. The folder only populated when I checked each return and manually backed them up. Quote Link to comment Share on other sites More sharing options...
mcb39 Posted February 9, 2014 Report Share Posted February 9, 2014 I have never trusted the backup on this or any other program. I do my own system backups periodically and at the same time export every return to a jump drive as I am working on it. I am going to start another thread to explain when and why this is so important. 1 Quote Link to comment Share on other sites More sharing options...
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