catax Posted February 8, 2008 Report Share Posted February 8, 2008 I am problems with intermittent lock ups producing PDF's inside the Print Manager within the program. Some returns have a problem some not. Anyone else having this same problem and/or know what the solution is? Thanks, Nena Quote Link to comment Share on other sites More sharing options...
Pacun Posted February 8, 2008 Report Share Posted February 8, 2008 Solution: patience. Some clients have more data to be processed than others. Without giving us some time to compare, we wouldn't be able to help. Quote Link to comment Share on other sites More sharing options...
chadlonetree Posted February 8, 2008 Report Share Posted February 8, 2008 I am problems with intermittent lock ups producing PDF's inside the Print Manager within the program. Some returns have a problem some not. Anyone else having this same problem and/or know what the solution is? Thanks, Nena I am having issues with printing as well. It seems like half of the time when I go to print, or pdf a return the program will crash and close itself. Even when there are no other programs running on my computer, even when I touch nothing after print or create a pdf. I emailed tech support...but you know how that goes. Quote Link to comment Share on other sites More sharing options...
MontanaEA Posted February 8, 2008 Report Share Posted February 8, 2008 I figured out that the program will crash and close if I try to include a form in the print queu (sp) that's not approved for filing yet, for example, the Montana Estimated tax vouchers. Maybe that's your problem. Quote Link to comment Share on other sites More sharing options...
catax Posted February 8, 2008 Author Report Share Posted February 8, 2008 I had the problem with one return that included the 8863 that was not released for filing. But other returns with the same form have been able to create a PDF. The return today all forms were final. It wasn't until I completely shut down the computer and restarted that I was able to get the PDF to work it is time consuming and frustrating. Quote Link to comment Share on other sites More sharing options...
lbbwest Posted February 8, 2008 Report Share Posted February 8, 2008 Solution: patience. Where can I purchase some of that? Quote Link to comment Share on other sites More sharing options...
Lion EA Posted February 11, 2008 Report Share Posted February 11, 2008 Where can I purchase some of that RIGHT NOW?! Quote Link to comment Share on other sites More sharing options...
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