jasdlm Posted March 15, 2015 Report Share Posted March 15, 2015 I know this has been discussed before, but I am trying to keep my hair on and NOT stroke out. ALL assets are gone in 2014. Just gone. Can't roll over from 2013, because they are GONE THERE TOO (even though they were there when the return was efiled). 2013 shows depreciation amounts - just no assets. 2014 - NO depreciation amounts and NO assets. This is NOT okay on March 15th! I am trying not to cry or scream (mostly because I have neighbors). THIS IS NOT OKAY! (Yes, I am shouting. I apologize.) Quote Link to comment Share on other sites More sharing options...
Abby Normal Posted March 15, 2015 Report Share Posted March 15, 2015 It looks like support is your only hope: http://cchsfs-atx.custhelp.com/app/answers/detail/a_id/15050/kw/restoring%20missing%20fixed%20assets Quote Link to comment Share on other sites More sharing options...
rfassett Posted March 15, 2015 Report Share Posted March 15, 2015 Yes, contact support. Unless you (or someone else) deleted the file, the assets are still there. The system is just not finding them. Support can fix that for you. Quote Link to comment Share on other sites More sharing options...
jasdlm Posted March 15, 2015 Author Report Share Posted March 15, 2015 Thanks. GRRRRRRR. I did not delete them. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted March 15, 2015 Report Share Posted March 15, 2015 Did you use the additional Asset Manager program for the years in question? (FAM) Quote Link to comment Share on other sites More sharing options...
jasdlm Posted March 15, 2015 Author Report Share Posted March 15, 2015 No. Should I have? (Grammar? Sorry.) Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted March 15, 2015 Report Share Posted March 15, 2015 No. Should I have? (Grammar? Sorry.) No. At the firm, and in my practice we never did purchase the additional FAM. However, we have not had the situation where all the assets disappeared. Quote Link to comment Share on other sites More sharing options...
Lee B Posted March 15, 2015 Report Share Posted March 15, 2015 (edited) Yes, contact support. Unless you (or someone else) deleted the file, the assets are still there. The system is just not finding them. Support can fix that for you. There was a thread about this last month. Support was able to find the assets, but it was a convoluted process and support said it was a known problem which would be fixed at some future date but probably not soon. Edited March 15, 2015 by cbslee Quote Link to comment Share on other sites More sharing options...
jasdlm Posted March 15, 2015 Author Report Share Posted March 15, 2015 I just re-entered them. I felt it would be quicker than waiting on tech support. I hope they don't somehow duplicate themselves (both show up) in the efile. Eeegads. 3 Quote Link to comment Share on other sites More sharing options...
OldJack Posted March 17, 2015 Report Share Posted March 17, 2015 I know how you feel. I have lost my mind and I am pretty sure my wife took it! 6 Quote Link to comment Share on other sites More sharing options...
RitaB Posted March 17, 2015 Report Share Posted March 17, 2015 I just re-entered them. I felt it would be quicker than waiting on tech support. I hope they don't somehow duplicate themselves (both show up) in the efile. Eeegads.I was going to suggest if there are a lot, go back to 2012 and try rolling over. You are correct, unless there's a ton of assets, it's easier to re-enter than wait on tech. 4 Quote Link to comment Share on other sites More sharing options...
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