L.S. Posted February 21, 2008 Report Share Posted February 21, 2008 I cannot get to MYATX. It says I am locked out - then I try again and it has the secret question - but there is no question there - grrrrrrrrr. At one time, all user names were admin - is this still true - how can I get to MYATX?????? Quote Link to comment Share on other sites More sharing options...
elfling Posted February 21, 2008 Report Share Posted February 21, 2008 I haven't been able to get into MyATX for two weeks. Twice CCH has sent me an email that my user name and password was reset, but still can't get in. No time to wait on the phone for tech support. If anyone finds out the secret to entering into MyATX, post please. Quote Link to comment Share on other sites More sharing options...
JANIE GILMORE Posted February 21, 2008 Report Share Posted February 21, 2008 SAME HERE! I'VE BEEN TRYING FOR WEEKS - GET MULTIPLE LETTERS SAYING MY PASSWORD HAS BEEN RESET BUT STILL CANNOT GET IN. THIS DOES NOT LOOK GOOD FOR ATX RENEWALS NEXT YEAR! Janie Quote Link to comment Share on other sites More sharing options...
mcb39 Posted February 21, 2008 Report Share Posted February 21, 2008 SAME HERE! I'VE BEEN TRYING FOR WEEKS - GET MULTIPLE LETTERS SAYING MY PASSWORD HAS BEEN RESET BUT STILL CANNOT GET IN. THIS DOES NOT LOOK GOOD FOR ATX RENEWALS NEXT YEAR! Janie Try doing a search for "My ATX". This subject has been covered at length on this board more than once..... Quote Link to comment Share on other sites More sharing options...
L.S. Posted February 21, 2008 Author Report Share Posted February 21, 2008 Marilyn, I tried the search with MY ATX and got an error - help! thanks Quote Link to comment Share on other sites More sharing options...
JRS Posted February 21, 2008 Report Share Posted February 21, 2008 I just gave up on MyATX. The first time it took 4 emails, then I got a phone call. The solution worked while I was on the phone. The next time I signed in, I was locked out. More emails and no response. Quote Link to comment Share on other sites More sharing options...
Bart Posted February 21, 2008 Report Share Posted February 21, 2008 I cannot get to MYATX. It says I am locked out - then I try again and it has the secret question - but there is no question there - grrrrrrrrr. At one time, all user names were admin - is this still true - how can I get to MYATX?????? I got in today and the user name was admin. Quote Link to comment Share on other sites More sharing options...
elfling Posted February 22, 2008 Report Share Posted February 22, 2008 I did do a search of MyATX on the board and tried several of the suggested solutions but none worked. Was just hoping someone encountered something new in the way of a "trick" to get in. Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted February 22, 2008 Report Share Posted February 22, 2008 This might be a factor: Transmission Issues 2/21/2008 We are aware of the communication issues and have development working to resolve. You may be able to communicate sometimes, and sometimes not. It is simply hit and miss at this point. Solution: just keep trying to connect and you will get thru eventually. Of course, this has greatly increased the call volume to the CS Dept, so you will have a difficult time calling CS for other issues until this is resolved. Quote Link to comment Share on other sites More sharing options...
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