Christian Posted February 4, 2017 Report Share Posted February 4, 2017 A client's efile has been rejected three times. I have finally determined the service has her SSN incorrect on her file. Hoping to avoid have her mail the return I am wondering if there is any contact number or route I can take to get this changed ? Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 4, 2017 Report Share Posted February 4, 2017 Nope. Long and arduous path to get this corrected. It will take months and lots of documents being sent. This is a very strange situation to me. I have never seen the Service have the wrong number. Be certain of the source of all your information, lest you have egg on your face. 2 Quote Link to comment Share on other sites More sharing options...
Lion EA Posted February 4, 2017 Report Share Posted February 4, 2017 Agree with Jack. The IRS computer takes info from the SSA computer, so your client has to start with the SSA to discover the mismatch between what the SS card says and what the computer stores. Only after the SSA updates information can you really start with the IRS. Paper file. Are you sure your client didn't have a name change? Did you e-file them last year? Do they have one of those ID theft PINs? 2 Quote Link to comment Share on other sites More sharing options...
Christian Posted February 5, 2017 Author Report Share Posted February 5, 2017 It is an odd situation. I prepared her return some three years ago (2014). She had a social security card showing her new married name but her older return she brought was in her maiden name. I efiled the return using the card only to having to re-efile the return to get it accepted using the maiden name. She came in this year after a three year absence. I assumed by now the Service and Social Security would have updated her info but no luck so I tried her maiden name again with no luck. I asked her to call them which she did and she was told the file was still in her maiden name. She says she has been incarcerated the last two years ( a first for me and much to my surprise) but I find no material that this disqualifies her for an earned income credit . The rejection notice indicates a name ssn mismatch. I have rechecked all my info which is correct. She hyphenated the last name on her new card. That may be the problem but who knows. She will mail her return with a copy of her social security card included with her return and better luck next year. Thanks for your responsces. Quote Link to comment Share on other sites More sharing options...
Terry D EA Posted February 5, 2017 Report Share Posted February 5, 2017 Just a bit of info that may help. The IRS only looks at the first four characters of the last name. So, if you have a hyphenated name try shrinking that name down to the first four characters of what would seem to be the last name. This situation is true for a lot of Hispanic folks. JMHO. 3 Quote Link to comment Share on other sites More sharing options...
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