ETax847 Posted June 24, 2020 Report Share Posted June 24, 2020 Has anyone tried to log in to the ATX solution center recently? When I try, I keep getting the following error message: AuthenticationType: UUMS-MFA-Email Quote Link to comment Share on other sites More sharing options...
Abby Normal Posted June 24, 2020 Report Share Posted June 24, 2020 I was just able to log into https://support.atxinc.com/ Quote Link to comment Share on other sites More sharing options...
ETax847 Posted June 25, 2020 Author Report Share Posted June 25, 2020 I must have an incorrect link as when I clicked yours, I had no trouble. Thanks Abby! Quote Link to comment Share on other sites More sharing options...
Abby Normal Posted June 25, 2020 Report Share Posted June 25, 2020 Glad it helped! A lot of links changed when Wolters Kluwer took over CCH. Quote Link to comment Share on other sites More sharing options...
NYLA Posted December 8, 2020 Report Share Posted December 8, 2020 i am trying to reset my password and I am having difficulty. Quote Link to comment Share on other sites More sharing options...
Pacun Posted December 10, 2020 Report Share Posted December 10, 2020 I had to chat with a live representative for a temporary password. I think issue was that I was entering my user name but you MUST you admin. Client ID XXXXXX User name: Admin Password. Quote Link to comment Share on other sites More sharing options...
Abby Normal Posted December 10, 2020 Report Share Posted December 10, 2020 I often get an error message when I login, but if I ignore that message and go to support.atxinc.com (or other bookmarked page), I am logged in. Quote Link to comment Share on other sites More sharing options...
mike r Posted July 22, 2021 Report Share Posted July 22, 2021 i am trying to get access codes for 2017 tax year Quote Link to comment Share on other sites More sharing options...
Abby Normal Posted July 22, 2021 Report Share Posted July 22, 2021 This is the page you want. https://support.atxinc.com/myinformation/MyProducts Quote Link to comment Share on other sites More sharing options...
billy Posted July 22, 2021 Report Share Posted July 22, 2021 Hello experts. Speaking of the Wolters Kluwer takeover, I am trying to update an old copy of Taxcut (aka H&R Block) - and install a new state. I purchased this software, but I am unable to use it now because the URL for updates has changed or been taken down. And of course, the bigger the company, the less helpful they are. What are we supposed to do if a computer crashes & we need to re-install? The software is useless without being updated - and all of the updates are web based. Within the program, the suggested URL for updates is: ftp://ftp.atxinc.com/2011/TaxCutBiz/ManualDownload/webenginetc.exe But ftp.atxinc.com is now unreachable. Can someone do me a favor & see if this update file is still available via support.atxinc.com? Quote Link to comment Share on other sites More sharing options...
billy Posted July 22, 2021 Report Share Posted July 22, 2021 I should have also included this working URL in my initial post: https://taxcut.atxinc.com/taxcut2011.aspx But (as you will find) neither of the update buttons on the page work. Quote Link to comment Share on other sites More sharing options...
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