Ian G Posted May 14, 2021 Report Share Posted May 14, 2021 I am trying to open returns and I keep getting this error message: Missing form/incorrect version Common Sections Version required 197/ update version 197. I'm also having the issue with KY Sch M. I click to update update now but nothing happens and cannot open any return. Has anyone encountered this? I tried the support drop down, and re-download forms but that doesn't help. Quote Link to comment Share on other sites More sharing options...
Pacun Posted May 14, 2021 Report Share Posted May 14, 2021 Can you create a new client? As you know, you can update the program or update the forms, have you done both? Quote Link to comment Share on other sites More sharing options...
Abby Normal Posted May 14, 2021 Report Share Posted May 14, 2021 There's a utility to redownload all forms for a return. Mark the return and look under the Support menu, and then Customer Service Utilities. 1 Quote Link to comment Share on other sites More sharing options...
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