schirallicpa Posted June 28, 2022 Report Share Posted June 28, 2022 "The program has encountered an unexpected error and needs to close" If I hit "more info" I get all this that I don't understand. I have rebooted twice this morning and have not printed a thing. (I always thought this message was after I printed a lot.) Error: Value cannot be null. Session Summary Information: Date/Time: 06/28/2022 12:03:04 PM ApplicationVersion: 21.2.8136.27583 CommandLine: "C:\Program Files (x86)\Wolters Kluwer\ATX2021\ATX.exe" CurrentCultureName: en-US CurrentUICultureName: en-US DnsDomainName: Duration: 00:02:50.2033195 HostName: DESKTOP-G73V4SD MemoryMB: 8076 OSArchitecture: Amd64 OSCultureName: en-US OSFullNameWithServicePack: Windows 10 Professional OSVersion: 10.0.15063 ProcessorCores: 4 OSVersion: 10.0.15063 RuntimeVersion: 4.0.30319.42000 OSVersion: 10.0.15063 TerminalServer: False System.ArgumentNullException: Value cannot be null. at Sfs.Taxes.Efile.Storage.ZipCreator.AddZipEntry(String name, Byte[] data) at Sfs.Taxes.Efile.SubmissionPackage.<>c__DisplayClass34_0.<AddAttachmentsInternal>b__0(KeyValuePair`2 x) at System.Linq.EnumerableEx.ForEach[TSource](IEnumerable`1 source, Action`1 onNext) in D:\a\1\s\Ix.NET\Source\System.Interactive\ForEach.cs:line 31 at Sfs.Taxes.Efile.SubmissionPackage.AddAttachmentsInternal(ZipCreator zipCreator) at Sfs.Taxes.Efile.SubmissionPackage.CreateSubmissionPackage() at Sfs.Taxes.Efile.EfileService.FinalizeEfile(ISerializationResult etlResult, IFormset formset, EfileTarget target, IEnumerable`1 attachments, IEfileData requiredTargetResult) at Sfs.Taxes.Efile.EfileService.CreateEfile(FormsetLevelSourceConnector connector, IEtlSession session, EfileTarget target, IPreEfileCreationProcessor[] preProcessors, IPostEfileCreationProcessor[] postProcessors, IEfileData requiredTargetResult, Options serializationOptions) at Sfs.Taxes.Efile.EfileService.HandleRequiringTargets(IFormset formset, IPreEfileCreationProcessor[] preProcessors, IPostEfileCreationProcessor[] postProcessors, List`1 results, FormsetLevelSourceConnector connector, Queue`1 queue, EfileTarget target, TargetInclusion requiredTarget) at Sfs.Taxes.Efile.EfileService.CreateEfilesInternal(IFormset formset, EfileTarget[] targets, IPreEfileCreationProcessor[] preProcessors, IPostEfileCreationProcessor[] postProcessors) at Sfs.Taxes.Efile.EfileService.CreateEfiles(IFormset formset, IEnumerable`1 targets, IEnumerable`1 preProcessors, IEnumerable`1 postProcessors) at Sfs.Atx.Efile.CreateEfileCommand.CreateEfiles(Object param) at Sfs.Atx.Efile.CreateEfileCommand.Execute(Object parameter) at MS.Internal.Commands.CommandHelpers.CriticalExecuteCommandSource(ICommandSource commandSource, Boolean userInitiated) at System.Windows.Controls.Primitives.ButtonBase.OnClick() at System.Windows.Controls.Button.OnClick() at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e) at System.Windows.UIElement.OnMouseLeftButtonUpThunk(Object sender, MouseButtonEventArgs e) at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget) at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target) at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs) at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised) at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent) at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e) at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget) at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target) at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs) at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised) at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args) at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args) at System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted) at System.Windows.Input.InputManager.ProcessStagingArea() at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input) at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport) at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel) at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled) at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled) at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler) 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Lee B Posted June 28, 2022 Report Share Posted June 28, 2022 The message suggest that one of the values your ATX program is looking for while launching is not there or has been corrupted. Today is Tuesday, it's possible that a MS update is causing the problem. You need to call Support. 1 Quote Link to comment Share on other sites More sharing options...
Lee B Posted June 28, 2022 Report Share Posted June 28, 2022 Sorry, Microsoft "Patch Tuesday" was last week not today. Quote Link to comment Share on other sites More sharing options...
Lee B Posted June 28, 2022 Report Share Posted June 28, 2022 38 minutes ago, cbslee said: Sorry, Microsoft "Patch Tuesday" was last week not today. Actually Microsoft "Patch Tuesday" was two weeks ago. Hey, eventually I got it right. 1 1 Quote Link to comment Share on other sites More sharing options...
TAXMAN Posted June 29, 2022 Report Share Posted June 29, 2022 Yes I too have been getting this message more than usual. Anyone with a clue may be able to help us. Quote Link to comment Share on other sites More sharing options...
Abby Normal Posted June 29, 2022 Report Share Posted June 29, 2022 It's almost always a memory issue. Have you installed other software recently? Have you looked at Task Manager to see what's running that you don't really need running? Go into services and changed unneeded software to Manual from Automatic. Look for things like Adobe update or QuickBooks update, QuickBooks backup or even QuickBooks itself. The new Edge browser has a quick start setting that keeps it running in memory, called startup boost. I discovered this because after recent Edge updates, my Startup monitor program notified me that Edge was trying to make something run at startup. 4 Quote Link to comment Share on other sites More sharing options...
Abby Normal Posted June 29, 2022 Report Share Posted June 29, 2022 https://web.archive.org/web/20131105052937/http://www.mlin.net/StartupMonitor.shtml 1 Quote Link to comment Share on other sites More sharing options...
Lee B Posted June 29, 2022 Report Share Posted June 29, 2022 Another big memory hog are full blown Security Suites like Norton 3 Quote Link to comment Share on other sites More sharing options...
Abby Normal Posted June 29, 2022 Report Share Posted June 29, 2022 You can try turning off or uninstalling your security software to see if that helps. Quote Link to comment Share on other sites More sharing options...
schirallicpa Posted June 29, 2022 Author Report Share Posted June 29, 2022 So yesterday I was just going bonkers but I have 1 file in particular that I cannot create an efile for. I tried to recreate from the rejection on the efile tab. I got the error. I tried to delete the efile and create the efile from within the tax return like normal. Nope - same error. So the Federal return is efiled no problem. This is the NYS return I'm having problems with. Quote Link to comment Share on other sites More sharing options...
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