GeorgeM Posted November 29, 2007 Report Share Posted November 29, 2007 Has anyone been able to access their MyAtx on the ATX website. I have been trying for a few hours now and keep getting an error. :blink: Quote Link to comment Share on other sites More sharing options...
TAXBILLY Posted November 29, 2007 Report Share Posted November 29, 2007 This is what I got just now: Server Error in '/' Application. -------------------------------------------------------------------------------- ORA-28000: the account is locked Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: Oracle.DataAccess.Client.OracleException: ORA-28000: the account is locked taxbilly Quote Link to comment Share on other sites More sharing options...
mdmcfarland Posted November 29, 2007 Report Share Posted November 29, 2007 I called tech support. For some reason my account was locked. They need to unlock my account - will take about an hour. Then I have to log in again. Hope this doesn't happen again! Quote Link to comment Share on other sites More sharing options...
Wayne Brasch Posted November 29, 2007 Report Share Posted November 29, 2007 This is what I got just now: Server Error in '/' Application. -------------------------------------------------------------------------------- ORA-28000: the account is locked Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: Oracle.DataAccess.Client.OracleException: ORA-28000: the account is locked taxbilly taxbilly, The ATX website is open and working properly now as of 4 or 5 minutes ago. Wayne Quote Link to comment Share on other sites More sharing options...
TAXBILLY Posted November 30, 2007 Report Share Posted November 30, 2007 Thanx Wayne. I got my CD also. taxbilly Quote Link to comment Share on other sites More sharing options...
Dan Posted December 12, 2007 Report Share Posted December 12, 2007 Has anyone been able to access their MyAtx on the ATX website. I have been trying for a few hours now and keep getting an error. Quote Link to comment Share on other sites More sharing options...
Dan Posted December 12, 2007 Report Share Posted December 12, 2007 ATX sent out a paper with some help on this matter. 1. Go to MYATX.com and click the Need Help? link on the MyATX login screen. 2. On the next screen, click ATX Upgrade. You will be guided through the process of obtaining your Client ID and updating your login credentials. To complete this process you will need your login information, that is, your email address and password. Please write down your Client ID because you and your staff will need it every time you log in! Each ATX customer has been assigned a unique Client ID. This number is different from your previous customer number. If you have any questions please call: 1-800-638-8291. The new login procedure requires three items: 1. Your client ID 2. Your user name 3. Your password When you follow the Need Help? link on the login page you will be guided step-by-step though obtaining your Client ID, creating a new user name for yourself and creating a new password. Each person currently registered to use MyAtx.com can do this. I hope this helps. Dan Quote Link to comment Share on other sites More sharing options...
joelgilb Posted December 15, 2007 Report Share Posted December 15, 2007 ATX sent out a paper with some help on this matter. 1. Go to MYATX.com and click the Need Help? link on the MyATX login screen. 2. On the next screen, click ATX Upgrade. You will be guided through the process of obtaining your Client ID and updating your login credentials. To complete this process you will need your login information, that is, your email address and password. Please write down your Client ID because you and your staff will need it every time you log in! Each ATX customer has been assigned a unique Client ID. This number is different from your previous customer number. If you have any questions please call: 1-800-638-8291. The new login procedure requires three items: 1. Your client ID 2. Your user name 3. Your password When you follow the Need Help? link on the login page you will be guided step-by-step though obtaining your Client ID, creating a new user name for yourself and creating a new password. Each person currently registered to use MyAtx.com can do this. I hope this helps. Dan Some additional information, ATX's paper also told you how to login as the "ADMIN",however they typed ADMIN in all caps and conveniently forgot to let us know that the site was case sensitive and that ADMIN should be lowercase. This cause me to lock up. To unlock they said they required me to fax them a signed letter on my letterhead to verify it was really me. I told them that was rediculous and was able to get them to unlock me on the phone. Still their new website login procedures are a bit much. Joel Quote Link to comment Share on other sites More sharing options...
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