Lynn EA USTCP in Louisiana Posted December 6, 2007 Report Share Posted December 6, 2007 In all prior years my ATX subscriptions have included the Federal Tax Expert research product. Today when I attempted to access it online I received a notice that I was not a subscriber!!! Though I have sent ATX an email no reply has yet been received. Anyone else on this board have information or other/similar experiences on this issue ? Thanks, Lynn Jacobs, EA Kenner, LA Quote Link to comment Share on other sites More sharing options...
Lynn EA USTCP in Louisiana Posted December 6, 2007 Author Report Share Posted December 6, 2007 In all prior years my ATX subscriptions have included the Federal Tax Expert research product. Today when I attempted to access it online I received a notice that I was not a subscriber!!! Though I have sent ATX an email no reply has yet been received. Anyone else on this board have information or other/similar experiences on this issue ? Thanks, Lynn Jacobs, EA Kenner, LA After a telephone call to Gil at ATX (the e-mail came back undeliverable) the explanation is that they are updating the web-based system. Lynn Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted December 6, 2007 Report Share Posted December 6, 2007 It must be fixed, I just checked, and while I had to log in, I got in with no problem. Quote Link to comment Share on other sites More sharing options...
Tom Phelan Posted December 6, 2007 Report Share Posted December 6, 2007 I upgraded from Max to TTO, and I have not been able to access the research portion of my order (although I have been billed!) I was on the phone (yesterday) with several people at ATX, Kleinrock, TaxWise, and was told both that they are in the process of updating (not very believable), and then I was told that my subscription would not allow me to access research until 1/1/08. I told them I was not very happy with this, or with a lot of the other changes I have been seeing under CCH's watch. The people I dealt with were pleasant enough, but nobody really seemed to know what was going on. Not very encouraging, I must say. I'll try again to see if I can access the research, I'd love to be able to finish my CPE without having to pay someone else. Quote Link to comment Share on other sites More sharing options...
Tom Phelan Posted December 6, 2007 Report Share Posted December 6, 2007 Nope, still can't access the Tax Expert Online. So it goes... I upgraded from Max to TTO, and I have not been able to access the research portion of my order (although I have been billed!) I was on the phone (yesterday) with several people at ATX, Kleinrock, TaxWise, and was told both that they are in the process of updating (not very believable), and then I was told that my subscription would not allow me to access research until 1/1/08. I told them I was not very happy with this, or with a lot of the other changes I have been seeing under CCH's watch. The people I dealt with were pleasant enough, but nobody really seemed to know what was going on. Not very encouraging, I must say. I'll try again to see if I can access the research, I'd love to be able to finish my CPE without having to pay someone else. Quote Link to comment Share on other sites More sharing options...
Lynn EA USTCP in Louisiana Posted December 6, 2007 Author Report Share Posted December 6, 2007 Nope, still can't access the Tax Expert Online. So it goes... I had a little time and thought I'd install the 2007 ATX TTO program. The activation codes are for MAX, which explains why online I'm unable to access the research program (it's not part of the MAX subscription). When the program came up to be MAX and not TTO I cancelled the installation. I left phone message for the person I spoke with this morning, sigh, he's busy. KC - question - if I do go ahead and install MAX once they do send me the proper activation codes for TTO will I have to uninstall MAX, or will the proper activation codes allow the TTO to overwrite MAX? I know, it's really a question for ATX technical support but the only emails I can get to go through are to the sales dept.; those to technical support either come up with an error message immediately or are returned as undeliverable. All help and guidance appreciated. I'm glad I tried doing this now (when it's a LITTLE slower) instead of waiting until 1/31/2008. Lynn Jacobs, EA Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted December 6, 2007 Report Share Posted December 6, 2007 Install it and you should be able to access everything, I believe. My disk also installed Max, but what I have is TTO. My understanding is that each disk actually has all the program goodies, it's the activation code that determines which parts you can install. Quote Link to comment Share on other sites More sharing options...
TaxCPANY Posted December 7, 2007 Report Share Posted December 7, 2007 I just got off the phone with Jamie in ATX's subscription dept, who asserts that my lockout from online research will be fixed in a few hours; that her supervisor attributes the lockout to ATX's having forwarded to Kleinrock/CCH access codes only from an "old ordering system" and not also the "quick start" system in which my TTO subscription is recorded. This was after I'd spoken to a Kleinrock techie -- who first identified my lack of privilege -- then a CCH subscription-services person who also 'saw' my account but likewise saw it lacked online privileges. I advised Jamie to drop by this thread, and see who else is having this problem. Fingers crossed, y'all. Kurt Quote Link to comment Share on other sites More sharing options...
NECPA in NEBRASKA Posted December 7, 2007 Report Share Posted December 7, 2007 Kurt, I am having the same problem. I have spoken to Diana at CCH and Andrea at Kleinrock. They both told me that I have to call ATX back and tell them that they have to do something on their end and to stop passing me off to other people. I am calling them again now. I really need to do some research. Bonnie Quote Link to comment Share on other sites More sharing options...
Monkeyman Posted December 7, 2007 Report Share Posted December 7, 2007 Everyone, I can fix this. Send me a message with your old ATX customer number (or phone number) and I will get to them when I can. Monkeyman Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted December 8, 2007 Report Share Posted December 8, 2007 That is great, Monkeyman. Everyone, to send him an email, just click on his underlined name on the left hand side of his message, select 'send message' from the drop down menu, and you can send him an email directly through this board. Quote Link to comment Share on other sites More sharing options...
NECPA in NEBRASKA Posted December 8, 2007 Report Share Posted December 8, 2007 Monkeyman, Thanks! They did get mine fixed today. Bonnie Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted December 8, 2007 Report Share Posted December 8, 2007 Mine is still not fixed. I'm still waiting.................................................................... Quote Link to comment Share on other sites More sharing options...
JohnH Posted December 8, 2007 Report Share Posted December 8, 2007 Question for those of you who use TTO. I've been buying 1040 Office and Total Kleinrock Office (TKO) over the past couple of years. TKO includes Zillion Forms, W2 & 1099, plus Kleinrock's research resources. Total cost is about $230 less than TTO, and I've never been able to figure out what TTO offers that I don't get with this combination. Has anyone done this comparison and may know what TTO provides that you don't get by buying 1040 Office plus TKO? Just for info, I don't efile so the e-filing benefits aren't important to me (yet). This year it's even more important for me to find out since I may buy TKO but switch to another vendor for my 1040 program, and I'm hoping someone can provide some insight into this. Quote Link to comment Share on other sites More sharing options...
zeke Posted December 8, 2007 Report Share Posted December 8, 2007 Question for those of you who use TTO. I've been buying 1040 Office and Total Kleinrock Office (TKO) over the past couple of years. TKO includes Zillion Forms, W2 & 1099, plus Kleinrock's research resources. Total cost is about $230 less than TTO, and I've never been able to figure out what TTO offers that I don't get with this combination. Has anyone done this comparison and may know what TTO provides that you don't get by buying 1040 Office plus TKO? Just for info, I don't efile so the e-filing benefits aren't important to me (yet). This year it's even more important for me to find out since I may buy TKO but switch to another vendor for my 1040 program, and I'm hoping someone can provide some insight into this. Can't help you there cause I use MAX. I thought you were just holding out for the steam iron or the blender?? Quote Link to comment Share on other sites More sharing options...
JohnH Posted December 8, 2007 Report Share Posted December 8, 2007 I've graduated from only needing appliances for the bribe. Since tax season is approaching I'm beginning to focus on actual functionality & value. Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted December 9, 2007 Report Share Posted December 9, 2007 I have TTO, so I'm not sure how buying them as two separate packages works. When you are in the tax program, can you automatically access the research software? Or do you need to move from one to the other? I know in my package, they are united. Quote Link to comment Share on other sites More sharing options...
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