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Been there, done that. Also known as IRS purgatory. IRS knows they have it but they don't know anything else. Tom Longview, TX

That's very weird / frustrating. My problem only developed yesterday. I've noticed a significant increase in websites that don't want you visiting if you are on a VPN.

That means that the return has been selected for additional scrutiny by a live person. Until the return is actually assigned to to someone, you won't be able to find out much if anything.

It says that return is still being processed.

Yes, it has been like that almost since the beginning of this season for me. When the program would open, I had no alerts or notifications in that bottom left corner of the manager screen, and I wasn't able to get program updates. I didn't realize this at first because I was only waiting for state approval of a certain form. Also, MS Edge browser window would open on top of the program every time, and I couldn't make the support person or her supervisor understand this. I have never used Edge, and the supervisor's suggestion was for me to try changing to Edge as my default browser, or try Chrome. I could NOT make either of them understand at all that something with my computer's environment was blocking communication from the program to Drake's server, that it was not a browser issue. Finally after about 6 calls the supervisor sent a message to a higher level support person. Very frustrating! We worked on it and thought it was solved with me changing settings in my AV, but the problem reappeared again in late Feb. I ended up changing to a different AV software completely but had only disabled the original one. That worked until I rebooted the computer and a portion related to the original AV's VPN was still enabled, and THAT was the issue.

When you go to "Where's my Refund" what does it say?

If you really want to learn a subject, learn it hands on and do your research. This is my fourth year of teaching another accountant that "accountant" does not equal "tax preparer". She has a certificate in accounting. I have one in tax preparation. I taught myself and gleaned knowledge from others along the way. This tax board, in particular, has been a major contributor. She is terrified of starting out on her own. I HAD to learn Partnerships because my husband was, and still is, one. There are areas that I don't step into. Take on only what you can handle or are willing to learn.

Do unto others as you would have them do unto you.

Rule 1, umpires are always right. Rule 2, if umpire is wrong, see rule 1. But of course, the good ones work hard to never be wrong, and understand they will be wrong and have to rule the best they can with what they have at the moment. Good training for life. Sadly, the difference today is any perceived slight will follow you forever at any time. I have been asked about a call from 20 years ago while online at the grocery. Must have kept little Spike from making the show. My very first call in my very first game was an ejection. Little JR cursed at me. The grown up JR resides at state expense as a predator.

They are likely blocking certain IP ranges, and your VPN is using one of those ranges. Try changing your VPN sever/IP location. Most VPN's come from known IP ranges, which is how companied like Netflix try to block certain access. For me, I block outside of North America, not only because my software does not apply outside of NA, and reducing unwanted access attempts, but I avoid having to comply with the EU "cookie" pop up laws! I also block known bot farms within NA, and other IP ranges based on experience.

Just in the past few days I've noticed I can no longer load Drake / Sync while connected to my VPN. Anyone else notice this? Maybe it's just my VPN.

I might add the following: If you really want to learn a subject, prepare to teach it to others.

A slight variation, but the same basic thought: “Experience - that most brutal of teachers. But you learn, my God do you learn.” - Anthony Hopkins as CS Lewis in “Shadowlands”

It could be that the number is correct, but it is not passing the eVerify because of a small anomaly in the formatting of the name. Some variations don’t matter, but others won’t pass the “Name Control” requirements. For example, C.J. Smith Company becomes CJ Smith Company because it looks better on the letterhead. (or Smith and Jones Company becomes Smith & Jones Company over time). The possibilities for a problem with the Name Control are numerous. Some don’t matter while other seemingly innocuous ones will produce a reject.

Incidentally, I had already contacted the Taxpayer advocates in January. So far Nothing.

Today I waited 46 minutes on hold with PPL only to be told by someone that I could barely understand, that I was not authorized to receive this information after whoever it was had asked me for all of the taxpayer information. My client is still waiting for his 2023 refund and we can't get any answers anywhere. Huh???

"Being wrong is the only way I feel sure I've learned anything" Daniel Kahneman - Nobel Prize in Economics ( 1934 - 2024 )

Finally, I managed to have a snappy, to me, response to "How do I contact a live person?" "There is no one here who is dead, so every message you get from us is from a live person." --- This was from someone who has sent a dozen or more messages, over the last 24 hours, all with a reply address which is not valid, so I doubt they will ever see my reply.

Wow! I've tried to call several times for a trust issue; letter response call number X and use ID number Y. No one has picked up, in an hour and a half, any time I've tried. Yesterday I got disconnected after 47 minutes; my shortest call yet. Very, very frustrating.

Not always! I've had a few over the years where no letter ever followed to explain discrepancies. The states tend to be worse about that than the IRS, but the IRS does it too. I'd call. Next week.

Call the IRS and ask them. I've had some weird letters come in from the IRS this year. One the IRS requested the client go to an IRS office and verify who they are before they issue a refund. Before the letter was received the refund had been deposited into their account. Another client received a letter that their overpayment couldn't be applied to 2024 but no check and no reason why. When I called the IRS they laughed and said it was applied forward.

Ask the IRS to search for your EIN by calling the Business & Specialty Tax Line at 800-829-4933. The hours of operation are 7:00 a.m. - 7:00 p.m. local time, Monday through Friday. An assistor will ask you for identifying information and provide the number to you over the telephone, as long as you are a person who is authorized to receive it. Examples of an authorized person include, but are not limited to, a sole proprietor, a partner in a partnership, a corporate officer, a trustee of a trust, or an executor of an estate. If that number can't give her the EIN, I'd call the PPL and ask their opinion of what you should do. If an EIN was issued, they have a record of it.

Florida's Sunshine laws make it easy for us (and crooks), company EIN's are public record. Convenient when I need a daycare tax i.d. number, but I don't what to say when the IRS says we are supposed to protect our EIN's.

When refunds do not match calculated amounts, correspondence will follow. Unfortunately for us, the money arrives before the explanation.

Thanks, I will forward this to her. However she told me that she called IRS (don't know what number) and was told that they could not verify her to tell her the EIN. Did she print out the webpage? Receive a confirmation letter? I've asked. Her problem. Record keeping is not her strength.