I just logged in without any problem with access to the forums. I found this message: ATX: Important message from TPG about refund disbursements 2/2/2012
Updated 2-2-12--Message from TPG to their customers: IRS FUNDING DELAYS FOR RTs
With the enhancement of multiple processing systems this year, many of you are aware of the processing delays at the IRS. There is conflicting information on when refunds will be disbursed based on all the IRS channels (website, automated number and taxpayer hotline), and from what we understand the IRS is working on resolving these issues and will release a message soon addressing this. In the meantime, our customer service representatives will be referring taxpayers to check the IRS website and hotline more frequently for a better gauge on when to expect their refund rather than contacting us since the IRS will be the best source to determine the delivery date of their refund once they update their channels. We ask that you refer your clients to those channels before contacting us as well. If the IRS has disbursed their refund, we will assure the customer that we will send out their proceeds within 24 hours of receipt.
HELPFUL TIP: For assistance with these clients, we have posted a notice called "IRS Refund Delays" under the ‘Downloadable Forms’ link when you log in to the TPG website. This can help you explain to your customer what may have happened.
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