"An article in Tax Notes Today Federal reported that Ken Corbin, the IRS’s taxpayer experience officer and Wage and Investment Division Commissioner, stated that the IRS was now answering phone calls to the practitioner helpline in under 10 minutes. Mr. Corbin made this statement in a virtual event hosted by the California Society of Enrolled Agents on January 18, 2023.[1]
Mr. Corbin is cited as stating that the agency is transitioning a workforce of over 12,000 employees back to answering phones.[2]
The article also notes that Mr. Corbin gave some credit for the improvement to the IRS program looking to reduce the effectiveness of robocalling systems."