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What happened to both of you is sick. More and more people are realizing that you just can't trust online reviews. They can be written by bots, family members, competitors, AI, or jerks like you two encountered. I used to chuckle over the HRBlock reviews when clients degraded them because their refunds weren't big enough. And whose fault is that? Unfortunately too many people turn to reviews without a critical eye and believe everything they read. Hopefully that will change as people sense that reviews are too often gamed and not reliable. Not soon enough.

If the e-file database rejects it, then correct the incorrect check-box and resubmit.

Virginia does not allow itemizing unless you itemize for federal either, but if you are anywhere close to being able to itemize on federal I run the numbers because VA has such a low standard deduction that sometimes it is saves enough on the state to itemize and save state taxes even though you take a hit on the federal.

During Covid we operated remotely with a drop box in our lobby with no sit down appointments. It was a bad time for us. We had two parents fighting cancer. We were preparing taxes and taking our parents to chemo treatments. Sadly we lost one parent. We had one (problematic) client call to schedule their appointment. Once we told him there were no sit down appointments, but he could drop off, he went berserk !! Threatened to ruin our business and post everywhere we were not following covid protocol. Well what he thought in his mind was protocol. After harassing us via phone non stop, I finally told the asshole that I was going to call the police if it didn't stop. And we added his number to our spam system. A week later he posted online we were not following "government protocol" and bad mouthed us in a review. The business review site was very respectful and allowed me to respond to the asshole's remarks. I explained we tried to work with him and that he wasn't having it. Kicker is this person is a damn nurse !!! We still do his family members and they do not associate with him due to his aggression. Sad, but there are people who only think of themselves even in dire times. Loved Paul Harvey !! Good Day