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If you feel that your sales person specifically told you that you would receive RedGear or TaxWorks , let me know and I will have the phone call pulled and if it is so I will have no problem issuing a refund. However I would appreciate the chance to prove to you our software is great by using it for the first week of tax season and if you are still not satisfied I will issue you a refund. According to RedGears website their new revised software will not even be available until 1-1-2013 so you will not even know if you like it or if it even works before tax season starts.

As you can see there is no bait & switch so if you wish to go and pay the high prices that is your decision however I will warn you that since the majority of you do not do bank products along with the bank products seem to be going away the cost of your software from other software companies will be increasing over the next few years. As proof in the pudding with RedGears new contract offering to us here is what you would have had to pay if I had signed the contract: The last offer from RedGear would have made the packages: 1. The $299-$399 package would move to $699-$799 and would only include 1 state and no business returns at all. 2. The $699-$799 Package would move to $1099-$1199 and no longer include asset manager. 3. Asset manager would cost $400 and would only be eligible for the $1099-$1199 as a add on. As you can see these prices would not work for most if not all of our customers so we had no option but to discontinue to offer the RedGear Product.

If you feel that your sales person specifically told you that you would receive RedGear or TaxWorks , let me know and I will have the phone call pulled and if it is so I will have no problem issuing a refund. However I would appreciate the chance to prove to you our software is great by using it for the first week of tax season and if you are still not satisfied I will issue you a refund. According to RedGears website their new revised software will not even be available until 1-1-2013 so you will not even know if you like it or if it even works before tax season starts.

We value our relationships with our vendors and understand that many of our members are quite happy with the software they have been receiving. We hope and plan to continue those relationships in the future as long as they make economic sense for our business. However, the ever-changing nature of our industry sometimes dictates that long-term contracts have to be revisited and that can result in material changes to our business model. That is one of the primary reasons we now offer a proprietary solution, so that we can protect our business and, more importantly, our customers in the event that contractual changes with our vendors necessitate changes in our membership pricing. This is from the FAQ section of the www.trxsoftware.com website and it has been there for the last few tax seasons.

I just want to give you an update on the RedGear contract negotiations. First off I want to tell you if you were not already aware of that RedGear/TaxWorks are owned now by H&R Block. When I first began using TaxWorks I was dealing with the previous owners, however since H&R Block has taken over things have changed. My whole company was established to help you and I get better pricing on software, be able to compete with the H&R Blocks and be competitive on bank products. We did that however by us coming in and offering great products at such low prices our competitors began to talk bad about us and say things that are not true. Most of you guys bought ATX from me before CCH pulled our contract because we were selling it to you. In the beginning TaxSlayer sold us software but after us being so successful they doubled our price the second year, and through all of this we never raised prices on you guys. Our TRX-Pro is 100% complete, and is by far superior to RedGear and our other competitors for the simple fact we listened to you and other tax preparers to develop it. The majority of our Tax Team has been doing tax returns for 15 years in high volume offices. The release for 2012 is totally updated from last year or the demo so if you thought you had already seen our software you are wrong. I hope you will consider our TRX-Pro because it is the only TRX-Pro we will be selling. If you want to see what RedGear would cost you in addition to what you have already paid here is what they are offering: We have been trying to work a deal with RedGear and the best they have come up with for what they gave us last year would cost you an additional $800.00 which would include the asset manager. In addition to this I would have to guarantee RedGear you would send 25,000 bank products through RedGear or I would have to pay then an additional $100,000.00. Respectfully, Doug Hughes President TRX Software Development, Inc.

We have a multi-year contract that automatically renews each year for multible years. No one will have to change ever if they choose not to. I am going to remove the announcement because I am afraid of the confusion, so if any one asked you about it please explain to them we will be keeping RedGear. Doug Hughes

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