I came to ATX from Intuit's ProSeries when the prices got too high. I've been very pleased with the ATX product. All the forms it does is impressive. All the payroll taxes, sales taxes, property taxes, etc. The only forms I've not been able to use it for are a few local Food & Beverage Tax forms.
Obviously, the tech support service has been worse this year than when ATX had their own. But, this is a transition year for CCH. It's their first year with it. And between the message board, and the the ATX website I've been able to resolve the few issues I've had. It's affordable for me, I think it's a very good value. I hope to not have to make a change. There's no guarantee that Drake won't be the next one acquired by some some inept giant, and be having the same issues that ATX has had this year. If all the ATX users switch to Drake, they might be overwhelmed by the increased volume, and have problems from that.