Janitor Bob Posted January 11, 2013 Report Share Posted January 11, 2013 Friday, January 11, 2013 <a href="http://myatx.blogspot.com/2013/01/122-update-program-crash.html">12.2 Update -- Program Crash (Update 1:38 PM) 1:38 PM We have pulled the 12.2 update for both ATX 2012 and Fixed Asset Manager. Event logs that we have received from you are indicating that it is an issue with having a client letter attached to a return that you have modified. I need to ask some questions about getting you back to 12.1 and will post here again soon ------------------------------------------------------------------------------------------- We are currently analyzing a possible cause of the program crashes you are experiencing after updating and installing update 12.2. Possible Cause: Having a client letter that you have edited and/or updated attached to the return. Solution: We are researching a solution Posted by Kim Manuel at 1:17 PM Quote Link to comment Share on other sites More sharing options...
Catherine Posted January 11, 2013 Report Share Posted January 11, 2013 Just ducky, as I edit ALL client letters. Fortunately, so far all I've been using is the Payroll program. Quote Link to comment Share on other sites More sharing options...
mcb39 Posted January 11, 2013 Report Share Posted January 11, 2013 I had no reason to; nor did I ever touch the client letter. Again, please note: no problem with XP; Crash problem with Win7. Heaven help anyone who is trying to run this program on Win 8. Quote Link to comment Share on other sites More sharing options...
Janitor Bob Posted January 11, 2013 Author Report Share Posted January 11, 2013 This why I paid extra to keep XP instead of 7 on my last PC Quote Link to comment Share on other sites More sharing options...
DougO Posted January 11, 2013 Report Share Posted January 11, 2013 Well since all my client letters are modified maybe that is why I can't even rollover to open a return. JB does Lenny have any tools to fix PC software with? Quote Link to comment Share on other sites More sharing options...
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