Tyronneb Posted February 14, 2013 Report Share Posted February 14, 2013 How do I get through to tech support. Tech support cuts off telephone Ques after 3 hours. So yesterday I was cut off twice and after 6 hours on the telephone got cut off twice. Customer service can not fix the software and has to refer the issues to tech support. Call center software has a feature management programs to cut off calls after a certain time. It is a method to hide from top management they are not providing customer service. It is a deliberate method to screw the customer and hide their failure to provide customer service. So here I sit with a tax software program that does not work. Any suggestions on how to get through to tech support? Quote Link to comment Share on other sites More sharing options...
BulldogTom Posted February 14, 2013 Report Share Posted February 14, 2013 How do I get through to tech support. From California, you head south on I-5 until you get to I-10. Go east on I-10 until you get to Georgia. When you find the offices of ATX support (it will be easy to spot as there will be a big building with an empty parking lot), go to the door an knock. I think this will be the most effective way to contact tech support. Tom Hollister, CA 4 Quote Link to comment Share on other sites More sharing options...
Margaret CPA in OH Posted February 14, 2013 Report Share Posted February 14, 2013 Very good, Tom! I like it. Quote Link to comment Share on other sites More sharing options...
michaelmars Posted February 14, 2013 Report Share Posted February 14, 2013 the problem with the program is that the programmers couldn't find the office because they used apple maps Quote Link to comment Share on other sites More sharing options...
RitaB Posted February 14, 2013 Report Share Posted February 14, 2013 So here I sit with a tax software program that does not work. Any suggestions on how to get through to tech support? I am probably over simplifying this horrific situation we are in, and I am now past the "Appalled" and "Something Has To Be Done" stages, and in the "Oh Dear God Help Me Work 24 Hours A Day" stage, but my opinion is forget tech support and search the two ATX Boards for answers. Let's face it, if tech support had the answers, we wouldn't be in this mess. Ain't nobody got time for that. 2 Quote Link to comment Share on other sites More sharing options...
Elrod Posted February 14, 2013 Report Share Posted February 14, 2013 ATX answer....... tech support?........................we don't need any stinkin tech support. Quote Link to comment Share on other sites More sharing options...
Chowdahead Posted February 14, 2013 Report Share Posted February 14, 2013 Tech support is non-existent this year. I'm thinking the entire ATX tech support staff may consist of two or three chimps. This is worse than when they moved tech support to India. After that debacle, and the subsequent apology by ATX, I thought it could never get any worse. If I had only known... Quote Link to comment Share on other sites More sharing options...
BulldogTom Posted February 14, 2013 Report Share Posted February 14, 2013 Tech support is non-existent this year. I'm thinking the entire ATX tech support staff may consist of two or three chimps. Hey - don't pick on Elrod like that. Comparing him to ATX support is a very low blow. Tom Hollister, CA 1 Quote Link to comment Share on other sites More sharing options...
Elrod Posted February 15, 2013 Report Share Posted February 15, 2013 Thanks, Tom.......I've been depressed all afternoon. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 15, 2013 Report Share Posted February 15, 2013 Just throw Elrod some frickin bananas!! Those will appeel to him!!! Quote Link to comment Share on other sites More sharing options...
jshtax Posted February 15, 2013 Report Share Posted February 15, 2013 Tech support is non-existent this year. I'm thinking the entire ATX tech support staff may consist of two or three chimps. This is worse than when they moved tech support to India. After that debacle, and the subsequent apology by ATX, I thought it could never get any worse. If I had only known... Tech support may as well be non existent since it is a development problem Quote Link to comment Share on other sites More sharing options...
BulldogTom Posted February 15, 2013 Report Share Posted February 15, 2013 Just throw Elrod some frickin bananas!! Those will appeel to him!!! Elrod has evolved, ATX, not so much this year? De-evolution? Is that even possible? Tom Hollister, CA Quote Link to comment Share on other sites More sharing options...
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