Terry D EA Posted March 11, 2013 Report Share Posted March 11, 2013 I find this hard to believe but it is sitting on my desk. I received a check today from TRX for the cost of the software that I thought I purchased (Red Gear) last spring minus the shipping. While this in no way pays for all of the aggrevation and lost business, I'll take it!!. Maybe the folks at TRX are finally going to come through and have a heart after all. The envelope is post marked on Mar 9th which is the day of the meeting with the TN BBB for TRX to offer a resolution to all of the complaints. Thank you TRX! I wonder if this is a bit strange though the company the check is drawn on is "Over The Top Technologies" with a differenct address 626 Cason Lane in Murfressboro but with the same phone number. Hmmmm! Quote Link to comment Share on other sites More sharing options...
Crank Posted March 11, 2013 Report Share Posted March 11, 2013 Reading in amazement. Did you ship the software back first as per the supposed return policy? TRX disputed by CC dispute on March 3rd Quote Link to comment Share on other sites More sharing options...
Guest Taxed Posted March 11, 2013 Report Share Posted March 11, 2013 I have not seen any checks from TRX yet. Perhaps your kind words for Doug in December/January paid off. He cut you a check! Quote Link to comment Share on other sites More sharing options...
Terry D EA Posted March 11, 2013 Author Report Share Posted March 11, 2013 I haven't had time to ship the software back so it is in the box under my desk and if they want it they can have it. Taxed, I think you know I tried to be as cordial with this as I could. Doug hasn't communicated with me since Januray 29th and like others failed to answer any e-mails. I believe in giving a fair chance which I believe we all did. I did take the oppotunity to make my opinion known in my last attempt to request a refund. I have been researching how to file a small claims out of state, written the BBB and began a complaint with the AG. So, maybe somewhere along the way, a kind word helped. I just hope that Doug realized what the software was and finally admitted it. Admitting failure is no small task for anyone. While I am not saying that I would ever try his software again, as a person though, I genuinely forgive him and I hope that somewhere he recovers from this and becomes successful. Quote Link to comment Share on other sites More sharing options...
MsTabbyKats Posted March 11, 2013 Report Share Posted March 11, 2013 Let's see if the check clears before we start the party. Quote Link to comment Share on other sites More sharing options...
Crank Posted March 11, 2013 Report Share Posted March 11, 2013 Maybe there is hope for Doug to redeem himself on this forum after all. I wrote him another email today detailing the rejection of my cc dispute of 3/3. Quote Link to comment Share on other sites More sharing options...
Terry D EA Posted March 12, 2013 Author Report Share Posted March 12, 2013 <<<<<<Let's see if the check clears before we start the party.>>>>>> This was my initial thought so I ran to the bank with the check. If the check would not clear, now that would be double disaster for Doug and his crew. I certainly he is above this and I am going to give him the benefit of the doubt. My bank found nothing wrong with the check but did required a two day hold so we'll go from there. Quote Link to comment Share on other sites More sharing options...
Guest Taxed Posted March 12, 2013 Report Share Posted March 12, 2013 Other than Terry D has anyone else received a check. i again reminded Doug that he owes me a refund and again silence! Quote Link to comment Share on other sites More sharing options...
Terry D EA Posted March 12, 2013 Author Report Share Posted March 12, 2013 I hope the rest of you receive a check for what you spent as well. Remember in my original post, I said this was post marked on Mar 9 which was last Friday. it got here awful quick so check your mail box each day as delivery times can be different. I don't think I received any special treatment here and I certainly hope that was not the case. This resolution should be the same for everyone who was a victim. Mind you, there were no notes, no apologies, no explantions at all in the envelope just the check and I forgot to see who signed it. May have been karen Bills but not sure. Right now, I don't care I am just glad I got it and now I can put the mess behind me. Again, I hope the same comes to all of you. Quote Link to comment Share on other sites More sharing options...
mrichman333 Posted March 12, 2013 Report Share Posted March 12, 2013 I asked for a refund on 1/30/13. I'll hope all of us who requested a refund will get one. Quote Link to comment Share on other sites More sharing options...
Crank Posted March 12, 2013 Report Share Posted March 12, 2013 Terry, I believe your refund was a direct result of the Murfreesboro TN BBB. Id advise everyone to file a complaint with them ASAP. Quote Link to comment Share on other sites More sharing options...
SLD Posted March 13, 2013 Report Share Posted March 13, 2013 Just received a refund check today. Same as what Terry received. Quote Link to comment Share on other sites More sharing options...
mrichman333 Posted March 13, 2013 Report Share Posted March 13, 2013 Just received a refund check today. Same as what Terry received. I'm still waiting. I sent another request to TRX, haven't heard anything Quote Link to comment Share on other sites More sharing options...
Roberts Posted March 13, 2013 Report Share Posted March 13, 2013 They must have changed their M.O. on this. When they met with the BBB last Friday, they supposedly told them they would revisit their refund rules. This might be related to that. (I haven't received my refund yet but they've told me I'm getting one.) Quote Link to comment Share on other sites More sharing options...
ed_accountant Posted March 14, 2013 Report Share Posted March 14, 2013 The public exposure from TN BBB has caused them to change their policy. They are trying to save face so they can say they have issued refunds.. Fortunately, I got credit refund on my credit card but I am waiting for dispute period to run out.. Quote Link to comment Share on other sites More sharing options...
Terry D EA Posted March 14, 2013 Author Report Share Posted March 14, 2013 So far, all is well with my deposit. The bank has released the hold on the check. Again, I wish the rest of you the same. Quote Link to comment Share on other sites More sharing options...
JJStephens Posted March 15, 2013 Report Share Posted March 15, 2013 I just requested a refund for the umpteenth time since last June. Based on the experience many of you have had I'm cautiously optimistic. I'm grateful that Doug/TRX is finally doing the right thing. I feel reasonably sure they did not intend to field a non-functional product. Like most of you, I had high hopes for their home-grown offering. Alas, it just didn't happen. For what it's worth, I hope they continue developing it and that it eventually becomes a solid product that makes them a ton of money. It just isn't there yet. Quote Link to comment Share on other sites More sharing options...
Crank Posted March 15, 2013 Report Share Posted March 15, 2013 I feel reasonably sure they did not intend to field a non-functional product. I dont share the feeling. Quote Link to comment Share on other sites More sharing options...
MsTabbyKats Posted March 15, 2013 Report Share Posted March 15, 2013 I dont share the feeling. Oh...I don't think they intended to have "a bad product". What would be in it for them? But, on the other hand, I think they have lost 99% of their client base. Even people who stayed with them probably wouldn't go back. I know I wouldn't, even if they offered me a free decade of software. Doug's going to have to start from scratch, with a new company name. Quote Link to comment Share on other sites More sharing options...
Terry D EA Posted March 15, 2013 Author Report Share Posted March 15, 2013 >>>>>>>>Doug's going to have to start from scratch, with a new company name.<<<<<<<<< I think that has already happened. if you look at my original post, the check was drawn against '" Over The Top Technologies" Quote Link to comment Share on other sites More sharing options...
Crank Posted March 16, 2013 Report Share Posted March 16, 2013 >>>>>>>>Doug's going to have to start from scratch, with a new company name.<<<<<<<<< I think that has already happened. if you look at my original post, the check was drawn against '" Over The Top Technologies" Well the name is certainly appropriate. Quote Link to comment Share on other sites More sharing options...
Guest Taxed Posted March 17, 2013 Report Share Posted March 17, 2013 Over The Top Technologies? Google does not come up with a US company with that name. Could it be a fictious company just to keep the payer's name out of the news?? There is a british company with that name. I doubt it is the same company. Very interesting! Where is my check??? Quote Link to comment Share on other sites More sharing options...
Terry D EA Posted March 17, 2013 Author Report Share Posted March 17, 2013 Here is what I know at this time. I don't really give a $%#@ if this is a real company, if it even exists, if it is a cover up or anything else TRX may have morphed into. All I know is the check has apparently cleared the bank as it has been deposited over a week ago. Good for me and a few others but sad for the rest if they still don't come thru. Why only a few of us have received a check is beyond me. Just lucky I guess. I certainly hope you get what is due you. Quote Link to comment Share on other sites More sharing options...
Roberts Posted March 19, 2013 Report Share Posted March 19, 2013 I went to a Bank of America branch which is where the check was drawn on and cashed the check outright. NO way I was depositing the check and giving them a chance to cancel it. Quote Link to comment Share on other sites More sharing options...
Terry D EA Posted March 20, 2013 Author Report Share Posted March 20, 2013 Smart move on your part but I just didm't have time so I took the chance and all is well. Quote Link to comment Share on other sites More sharing options...
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