Lee B Posted May 22, 2013 Report Share Posted May 22, 2013 I copied this post from the ATX board. Since i'm still on 12.13, I now know not to call ATX ! "Just got off the phone with customer support. Apparently anyone who is still having issues with ATX has problems with their system set up! It is not a problem with ATX! I wish I would have know that yesterday! They are completely oblivious to the situation they/we are in. Also, it doesn't become a tech support issue until you have installed version 16 and are having problems. Version 13 is not supported through tech support. I have used ATX beginning in 1999. They don't believe that there is a problem. They don't get it. I suppose it is one of those isolated incidents.... OK....rant over.....no I don't feel better... Rich" Quote Link to comment Share on other sites More sharing options...
HV Ken Posted May 23, 2013 Report Share Posted May 23, 2013 (Ignoring the quality issues with their maintenance updates) This is standard operating procedure for a software vendor to only provide fixes for their latest maintenance release. It would be improbable for a company to allocate that much resource to be able to fix each maintenance version. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted May 23, 2013 Report Share Posted May 23, 2013 (Ignoring the quality issues with their maintenance updates) This is standard operating procedure for a software vendor to only provide fixes for their latest maintenance release. It would be improbable for a company to allocate that much resource to be able to fix each maintenance version. In this case, there are no fixes for any of the updates. Quote Link to comment Share on other sites More sharing options...
joanmcq Posted May 23, 2013 Report Share Posted May 23, 2013 Go to 12.15 at least. Quote Link to comment Share on other sites More sharing options...
TaxMan60601 Posted May 23, 2013 Report Share Posted May 23, 2013 That's my advice too - got 12.15 when it was released and as of today program seems stable and I have no probs. Thanks God, I saw Jack's post before I went to Download Center for 12.16 update ... phew Will wait and see Quote Link to comment Share on other sites More sharing options...
HV Ken Posted May 23, 2013 Report Share Posted May 23, 2013 In this case, there are no fixes for any of the updates. You missed my opening commentary: Ignoring the quality issues with their maintenance updates Quote Link to comment Share on other sites More sharing options...
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