Oh Baby! Posted December 18, 2013 Report Share Posted December 18, 2013 I am being asked for a username and password when I open ATX 2013. I don't remember ever setting one up. I try all of my regular username / passwords and none of them work. Does anyone else have a similar problem? Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted December 18, 2013 Report Share Posted December 18, 2013 Use Admin (case sensitive) and leave the password field blank. Then go in under security settings and set them up the way you want. The username and password ARE case sensitive. Updated.... User Names No Longer Case-Sensitive In ATX 2013, user names are no longer case-sensitive. Passwords remain case-sensitive. For more on setting up user names and passwords, see Adding Users to the System in Program Help. Quote Link to comment Share on other sites More sharing options...
Oh Baby! Posted December 18, 2013 Author Report Share Posted December 18, 2013 Thanks! That worked! Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted December 19, 2013 Report Share Posted December 19, 2013 I'M GOING TO PIN THIS FOR NOW, BECAUSE I'M SURE YOU WILL NOT BE THE ONLY ONE WITH THAT QUESTION. 1 Quote Link to comment Share on other sites More sharing options...
Pacun Posted December 20, 2013 Report Share Posted December 20, 2013 In the past, the only time I have seen this is when you move or manipulate (I guess manipulate means manually) the database. I wonder if anyone else is being asked for password when opening ATX2013. Quote Link to comment Share on other sites More sharing options...
Vityaba Posted December 20, 2013 Report Share Posted December 20, 2013 Pacun, I have this problem with ATX 2011 and that is because I move the database from another computer. Do you know a way to eliminate that user name screen? Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted December 20, 2013 Report Share Posted December 20, 2013 Will everyone please forget all that you knew about ATX 2012 and earlier? The password function is by design. It will not activate until you turn on the security function the first time. During the initial setup, the facts about the default username and password are shown. Quote Link to comment Share on other sites More sharing options...
Eric Posted December 20, 2013 Report Share Posted December 20, 2013 Will everyone please forget all that you knew about ATX 2012 and earlier? The password function is by design. It will not activate until you turn on the security function the first time. During the initial setup, the facts about the default username and password are shown. Wouldn't it make sense to prompt the user to create a username and password the first time the security function is enabled? Is there some notification of the default username and password when the feature is enabled? It'd be careless to allow such a feature to be enabled with an unknown default, making the customer search though documentation to find it. And by careless, I mean by provoking unnecessary calls to support. Quote Link to comment Share on other sites More sharing options...
Randall Posted December 20, 2013 Report Share Posted December 20, 2013 I agree Eric. I hate when I don't get a prompt telling me what's going on. Not just ATX but other apps too. Quote Link to comment Share on other sites More sharing options...
GreenLED Posted December 31, 2013 Report Share Posted December 31, 2013 I'm currently in the process of migrating data from one system to another. I can't get into ATX using "Admin" as the username and "" (blank) as the password. Any other suggestions? Just to clarify, this "username and password" are for a local account on the machine or are they tied to the online portal. I am able to get into the online portal without a problem. I'm working on getting this done for a client (I'm an IT professional by trade). This type of stuff is destroying my productivity and making my client uneasy about this all getting done in time. If I could get a solution here it would be most appreciated. Quote Link to comment Share on other sites More sharing options...
easytax Posted December 31, 2013 Report Share Posted December 31, 2013 GreenLED: Not an IT guy but believe username and password would have to come from your client as generic at beginning but what the client does - did not able to know. Also, at one point --- neither were required to run the program (do not remember if/when requirement was made), so possibly there is "NO" user/password, etc. I have been stuck like this in some other programs --- only to find out -- thou they ask, there is nothing to enter --- and 'blank ________" works. Hope this helps. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted January 1, 2014 Report Share Posted January 1, 2014 I'm currently in the process of migrating data from one system to another. I can't get into ATX using "Admin" as the username and "" (blank) as the password. Any other suggestions? Just to clarify, this "username and password" are for a local account on the machine or are they tied to the online portal. I am able to get into the online portal without a problem. I'm working on getting this done for a client (I'm an IT professional by trade). This type of stuff is destroying my productivity and making my client uneasy about this all getting done in time. If I could get a solution here it would be most appreciated. Migration must be a very specific set of steps. Check your messages. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted January 17, 2014 Report Share Posted January 17, 2014 Use Admin (case sensitive) and leave the password field blank. Then go in under security settings and set them up the way you want. The username and password ARE case sensitive. Updated.... User Names No Longer Case-Sensitive In ATX 2013, user names are no longer case-sensitive. Passwords remain case-sensitive. For more on setting up user names and passwords, see Adding Users to the System in Program Help. 1 Quote Link to comment Share on other sites More sharing options...
Pacun Posted January 24, 2014 Report Share Posted January 24, 2014 I'm currently in the process of migrating data from one system to another. I can't get into ATX using "Admin" as the username and "" (blank) as the password. Any other suggestions? Just to clarify, this "username and password" are for a local account on the machine or are they tied to the online portal. I am able to get into the online portal without a problem. I'm working on getting this done for a client (I'm an IT professional by trade). This type of stuff is destroying my productivity and making my client uneasy about this all getting done in time. If I could get a solution here it would be most appreciated. I agree with Eric. The problem is that (at least in my case), the program will open with anything. It is like an account creation event. So I have used about 4 different users name and passwords and so far so good, I believe you will be able to create 5 accounts and then you will have to use one of them if you want to open it. So I use Manny, manny and many others. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.