Dreaming, aren't they ??!!

[Lynn EA USTCP in Louisiana]

CCH Small Firm Services Earns Top 25 Call Center Award from BenchmarkPortal

CCH Small Firm Services Earns Top 25 Call Center Award from BenchmarkPortal

Customer Support Center Ranked Among Best in Its Class,

Measured By Global Leader in Contact Center Industry

(KENNESAW, GA., May 5, 2014) – CCH Small Firm Services, a part of Wolters Kluwer and developers of the ATX™ and TaxWise® accounting solutions, today announced its customer support call center has been ranked among the Top 25 medium-sized centers in the United States and Canada, according to the latest Top 100 Call Center annual rankings by BenchmarkPortal. The Top 100 competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all cross-checked, validated and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.

“We’re thrilled to be recognized by an industry expert for high-quality customer call support,” said Jason Marx, President of CCH Small Firm Services. “In addition to investments we’ve made in our flagship ATX and TaxWise compliance platforms, our new call center communications systems and emphasis on support staff training underscore our laser-focus on meeting customer needs.”

Since the Top 100 process is based entirely on statistical comparison to the world’s largest and most respected database of call center metrics, this competition can objectively identify centers that are achieving superior results both in financial and qualitative terms.

The Top 100 contest grouped submissions into three categories according to size for this awards program. Each center was compared from a wide variety of industries and assigned numerical ratings. As a result, CCH Small Firm Services was determined to be among the Top 25 in North America.

“Ranking in the Top 100 Call Center Contest attests to the fact that CCH Small Firm Services’ management and employees have successfully balanced efficiency and effectiveness in their operations,” said Bruce Belfiore, CEO, BenchmarkPortal. “This award was granted on the basis of objective, metrics-driven performance. CCH Small Firm Services stood tall against its competitors according to the world’s largest database of call center metrics. This is not easy to do, and we congratulate them on their accomplishment.”

About BenchmarkPortal

BenchmarkPortal’s activities began in 1995, and it is now a global leader in the contact center industry, provid­ing benchmarking, certification, training, consulting and research. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for contact centers. Bench­markPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and informa­tion that will help them optimize their efficiency and effectiveness in their customer communications. For more information, please call 1-800-214-8929 or visit www.BenchmarkPortal.com.

[MDEA]

I do not know what call cnter they are talking about it was almost impossible to get thru in the begining of the season.

[BulldogTom]

I guess if you hang up, it is a successful completed call in their eyes.

Tom

Hollister, CA

[Jack from Ohio]

Become such a thorn in their side that you can send an e-mail, and they call you within 30-90 minutes. That is how I managed to get the tech support I needed.