Jump to content
ATX Community
Teresa K

created e-file's not visible in e-file manager

Recommended Posts

We have run into a glitch with our ATX software’s e-filing capabilities, which has us in a huge bind prior to tomorrow’s deadline. We need urgent help. Since yesterday, whenever we create E-files, ATX goes through the process, and everything looks okay. However, when you go to the E-file Manager, those created E-files are nowhere to be found and there is no way to submit them. If you go into the tax return Acknowledgement History, you can clearly see that E-files were created. We cannot figure out if this is a setting issue or an ATX software problem. We are trying to obtain tech support but no one is available until tomorrow.

Thank you very much for any and all suggestions!


Share this post

Link to post
Share on other sites

I really appreciate your quick response. We tried clearing all the filters at the beginning and no luck. We still see them in the Acknowledgement History but not the E-file Manager. Are you aware of any other way to e-file?

Share this post

Link to post
Share on other sites

After rebooting, try turning off your firewall and your antivirus program.

See if that makes a difference. If it does you can exclude all ATX files from the scrutiny of your firewall and your antivirus [program.

This has been a problem that has popped up from time to time over the last 6 years.

  • Like 3

Share this post

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.

  • Create New...