GLJEANNE Posted April 4, 2008 Report Share Posted April 4, 2008 Anyone else having problems with this? I emailed ATX a few days ago, but no reponse. Are you surprised??!! Suddenly I can no longer backup returns. I get the error "You are not connected, or do not have permission, to access the location of the Backup." It also pops up everytime I close the program, so no more automatic backups. And it effects all the years I have. Well, unless I have office gremlins, I'm always connected and always have permission to do whatever I want! So me thinks it's a program error. I haven't changed anything that would effect this, although I may have updated ATX that day. Ideas? Quote Link to comment Share on other sites More sharing options...
jklcpa Posted April 4, 2008 Report Share Posted April 4, 2008 Have you checked the Knowledgebase for any articles on this? Maybe there's some info there. I haven't had any problems with this. Quote Link to comment Share on other sites More sharing options...
Blackenend Posted April 4, 2008 Report Share Posted April 4, 2008 Anyone else having problems with this? I emailed ATX a few days ago, but no reponse. Are you surprised??!! Suddenly I can no longer backup returns. I get the error "You are not connected, or do not have permission, to access the location of the Backup." It also pops up everytime I close the program, so no more automatic backups. And it effects all the years I have. Well, unless I have office gremlins, I'm always connected and always have permission to do whatever I want! So me thinks it's a program error. I haven't changed anything that would effect this, although I may have updated ATX that day. Ideas? are you on a network? or have done a backup on a thumb drive lately? Quote Link to comment Share on other sites More sharing options...
GLJEANNE Posted April 4, 2008 Author Report Share Posted April 4, 2008 Yes, I checked the KB, but nothing I found there helped. And no, not on a network, just lil ol me. I use a CD for my backup. It's not the end of the workld, I can still Export returns, but it's annoying and it does bother me that there are no more automatic backups. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted April 4, 2008 Report Share Posted April 4, 2008 Yes, I checked the KB, but nothing I found there helped. And no, not on a network, just lil ol me. I use a CD for my backup. It's not the end of the workld, I can still Export returns, but it's annoying and it does bother me that there are no more automatic backups. Change the location of your backup to a folder on your hard drive, then copy the files in that folder to your CD. Quote Link to comment Share on other sites More sharing options...
Blackenend Posted April 4, 2008 Report Share Posted April 4, 2008 Change the location of your backup to a folder on your hard drive, then copy the files in that folder to your CD. I agree with this guy. Its probably looking for the cd that you had in last. Quote Link to comment Share on other sites More sharing options...
gaohana Posted April 4, 2008 Report Share Posted April 4, 2008 A friend of mine had something similar to this happen, sounds like the same error. Turned out it was something to do with Vista and the way permissions are set.... Quote Link to comment Share on other sites More sharing options...
GLJEANNE Posted April 6, 2008 Author Report Share Posted April 6, 2008 Not using Vista, but I did finally get it to allow me to backup to the hard drive, which it wouldn't for the first several days. Still won't go to the CD, even though it's the same CD I've been using. What a poa, glad it's almost over!! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.