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I have an ATX software suggestion


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I wish.  All of mine are rejecting now.  I have tried everything.  My case was supposed to be moved up to the next level of techs but I did not get a call back today.  If I don't get one tomorrow I will scream.

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4 hours ago, joanmcq said:

I wish.  All of mine are rejecting now.  I have tried everything.  My case was supposed to be moved up to the next level of techs but I did not get a call back today.  If I don't get one tomorrow I will scream.

Did you try this from a post on another topic?  This worked for me.

click "Support" and "About"

mine says Version 23.1.8752.41567

I used the recommended resolution for EFC Reject 38:

close return, click Support, then Customer Service Utilities, select Refresh App Configurations

this has apparently not fixed it for everyone, according to what I'm seeing on Facebook

 

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yeah, that didn't do a damned thing.  I'm on hold with a tech right now.    She seems to think its because my Windows isn't up to date.  I have EfileRules.xml 18.15.  Apparently that gave the tech a pretty good laugh.  This woman seems to know her stuff.

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