BulldogTom Posted April 16 Report Share Posted April 16 So I had an issue with a client that I needed to talk with IRS about. Called the PPL expecting a 20-30 minute wait. I was shocked at how quick it was. The agent was on the line before I had my paperwork out of the file. Issue resolved in 10 minutes. I need to get a lottery ticket tonight. Tom Longview, TX 4 5 Quote Link to comment Share on other sites More sharing options...
Catherine Posted April 18 Report Share Posted April 18 Wow! I've tried to call several times for a trust issue; letter response call number X and use ID number Y. No one has picked up, in an hour and a half, any time I've tried. Yesterday I got disconnected after 47 minutes; my shortest call yet. Very, very frustrating. 4 Quote Link to comment Share on other sites More sharing options...
mcb39 Posted April 19 Report Share Posted April 19 Today I waited 46 minutes on hold with PPL only to be told by someone that I could barely understand, that I was not authorized to receive this information after whoever it was had asked me for all of the taxpayer information. My client is still waiting for his 2023 refund and we can't get any answers anywhere. Huh??? 1 1 Quote Link to comment Share on other sites More sharing options...
mcb39 Posted April 19 Report Share Posted April 19 Just now, mcb39 said: Today I waited 46 minutes on hold with PPL only to be told by someone that I could barely understand, that I was not authorized to receive this information after whoever it was had asked me for all of the taxpayer information. My client is still waiting for his 2023 refund and we can't get any answers anywhere. Huh??? Incidentally, I had already contacted the Taxpayer advocates in January. So far Nothing. Quote Link to comment Share on other sites More sharing options...
Lee B Posted April 19 Report Share Posted April 19 When you go to "Where's my Refund" what does it say? Quote Link to comment Share on other sites More sharing options...
mcb39 Posted April 19 Report Share Posted April 19 1 hour ago, Lee B said: When you go to "Where's my Refund" what does it say? It says that return is still being processed. Quote Link to comment Share on other sites More sharing options...
Lee B Posted April 19 Report Share Posted April 19 4 minutes ago, mcb39 said: It says that return is still being processed. That means that the return has been selected for additional scrutiny by a live person. Until the return is actually assigned to to someone, you won't be able to find out much if anything. 2 1 Quote Link to comment Share on other sites More sharing options...
BulldogTom Posted April 19 Author Report Share Posted April 19 10 minutes ago, Lee B said: That means that the return has been selected for additional scrutiny by a live person. Until the return is actually assigned to to someone, you won't be able to find out much if anything. Been there, done that. Also known as IRS purgatory. IRS knows they have it but they don't know anything else. Tom Longview, TX 2 Quote Link to comment Share on other sites More sharing options...
jasdlm Posted April 22 Report Share Posted April 22 I just held for an hour and 7 minutes. After being given an ID number (in a very flat, disaffected tone), I was told I was being transferred to the 'correct department' (never had that one before). Immediately back into the same queue (I'm certain) and back on hold, only to eventually be cut off. This is INCREDIBLY frustrating. 1 3 Quote Link to comment Share on other sites More sharing options...
mcb39 Posted April 23 Report Share Posted April 23 7 hours ago, jasdlm said: I just held for an hour and 7 minutes. After being given an ID number (in a very flat, disaffected tone), I was told I was being transferred to the 'correct department' (never had that one before). Immediately back into the same queue (I'm certain) and back on hold, only to eventually be cut off. This is INCREDIBLY frustrating. Yes, Exactly! 1 Quote Link to comment Share on other sites More sharing options...
Catherine Posted April 24 Report Share Posted April 24 I ended up sending a letter for my case. we're now past the "response date" of the letter and I started mine out stating that I've been trying to get through from about a week before the response date. If the IRS never answers the phone, they cannot then say the t/p is SOL because they did not respond in time. 1 Quote Link to comment Share on other sites More sharing options...
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