GeorgeM Posted December 13, 2008 Report Share Posted December 13, 2008 I received my FedEx package yesterday, which includes 2007 and 2008 TaxWise programs. Only problem is that they did not give me a registration code. The office for TRX is closed today (Saturday) :scratch_head: Quote Link to comment Share on other sites More sharing options...
Lion EA Posted December 13, 2008 Report Share Posted December 13, 2008 Haven't used ATX for a year and never TaxWise, but my old packing slips used to have installation codes, but called something else (?), either at the top right or in a list following the item descriptions. Codes were also available on the site under My Account or something similar. A current user should hop on and tell you where codes appear, if they do now. Also, post under the general forum for a faster response from current TaxWise users. Quote Link to comment Share on other sites More sharing options...
MAMalody Posted December 13, 2008 Report Share Posted December 13, 2008 Haven't used ATX for a year and never TaxWise, but my old packing slips used to have installation codes, but called something else (?), either at the top right or in a list following the item descriptions. Codes were also available on the site under My Account or something similar. A current user should hop on and tell you where codes appear, if they do now. Also, post under the general forum for a faster response from current TaxWise users. Lion is correct, under MyAccount there is a section listed as Unlock Codes. While mine does not include all of them it does include '03-06. None before and '07 is not listed. Quote Link to comment Share on other sites More sharing options...
Don in Upstate NY Posted December 13, 2008 Report Share Posted December 13, 2008 I just received my unlock codes form TRX today (Saturday) in the US Mail. Came in a plain white window envelope with no return address. A separate slip said the software is being shipped directly by CCH. The letter says the code is for the 2008 software. Nothing is mentioned about the 2007 software. Don Quote Link to comment Share on other sites More sharing options...
GeorgeM Posted December 13, 2008 Author Report Share Posted December 13, 2008 I just received my unlock codes form TRX today (Saturday) in the US Mail. Came in a plain white window envelope with no return address. A separate slip said the software is being shipped directly by CCH. The letter says the code is for the 2008 software. Nothing is mentioned about the 2007 software. Don GOT MINE IN THE MAILS TODAY ALSO. WITH THE CD WAS A CH FOR THE CONVERSION FROM TRX TO TAXWISE, BUT I NEED ATX TO TAXWISE :rolleyes: Quote Link to comment Share on other sites More sharing options...
GeneInAlabama Posted December 15, 2008 Report Share Posted December 15, 2008 Got my program Friday by FedEx. The install instructions said that the codes would be on the Confirmation Slip, but there was no Confirmation Slip with the program. I emailed TaxWise and they responded within just a few minutes with the codes I need. There was a conversion disk with the program and I assumed it would be from ATX to TaxWise, it didn't say. When I bought TRX earlier in the year, they converted all my ATX files to TRX so I guess I can just convert those to TaxWise. Quote Link to comment Share on other sites More sharing options...
Roberts Posted December 18, 2008 Report Share Posted December 18, 2008 I received the letter in the mail last Saturday but still haven't received the software package. They aren't returning emails or phone calls inquiring about the delay. Quote Link to comment Share on other sites More sharing options...
Diane Posted December 18, 2008 Report Share Posted December 18, 2008 I have received 3 copies of the software. One today, one yesterday, and one last week. The confirmation letter came on Saturday for the first copy that I received. I'm wondering whether it's worth a phone call to find out why I received 3 copies. Diane Quote Link to comment Share on other sites More sharing options...
Don in Upstate NY Posted December 19, 2008 Report Share Posted December 19, 2008 I received the letter in the mail last Saturday but still haven't received the software package. They aren't returning emails or phone calls inquiring about the delay. I also received the letter Saturday, but received the software today (Thursday). It came by UPS, not FedEx as they had previously said. The tracking info showed that it was sent out Monday, the 15-th. The states for 2008 aren't out yet. States for 2007 can be downloaded from https://www.trxprotwsupport.com/ Don Quote Link to comment Share on other sites More sharing options...
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