New Phone, new computers - any advice?

[BulldogTom]

My cell started flaking out on me - screen decided when it wanted to open rather than opening when I pushed the button, so I got a new one today.   I put the authenticator app on it, but now how to pair it with ATX?   I hope someone here has a better suggestion than calling support.

I am getting new computers this year like a lot of you.   I saw the thread on older versions of QB running on W11.   I am hoping my 2003 desktop Pro version will still work on W11.   It cannot hurt to try and load it.

I think I am going to have to re-pair my phone authenticator when I re-install ATX 2024 on my new machines?   Again, any suggestions for how to do that without calling support?

Thanks in advance.

Tom
Longview, TX

[b#tax]

What authenticator are you using? 

Most have an export option.

Download the app on new phone - sign in to the app.

Go to the old app and export - should pop up an QR to scan on new phone. 

[BulldogTom]

2 minutes ago, b#tax said:

What authenticator are you using? 

Microsoft Authenticator.   Old phone is flaking out again.   Won't open.   I will try when it "gets in the mood" to work again.   I will try your suggestion then.

Tom
Longview, TX

[b#tax]

If you were backing up you authenticator via your Microsoft account you may be able to restore via that method. 

[BulldogTom]

24 minutes ago, b#tax said:

If you were backing up you authenticator via your Microsoft account

Uhhhh....not so much.

Tom
Longview, TX

[jklcpa]

Tom this page should help. Also, did you write down or copy the recovery code at the bottom of the page during setup of the authenticator  when you first paired your phone? CCH help says that is used to fix things when your phone is lost or stolen.  You may have to go through the steps of unpairing, re-pairing. 

https://files.cchsfs.com/doc/atx/2024/Help/Content/Both-SSource/Login and Passwords/Manage Admin Authentication.htm

[Abby Normal]

I'm on Android and when I move to a new phone, Google backs up many things so it's not too painful getting your apps and data back. Your old authenticator might well have your old data, but you might still need to delete the old ATX link and create a new one.