CCH will give you that exceptional tech support as "concierge customer care" with their Advantage package, all for the low, low price of $3,759. But wait, there's more...call in the next 10 minutes and we'll throw in...
ATX users are a self-sufficent bunch. Only 74% needed tech support, one of the lowest in the industry. And the rating of support was, surprisingly, on par with the industry.
http://www.journalofaccountancy.com/issues/2017/aug/2017-tax-software-survey.html
For anyone that hasn't yet seen this warning from IRS or your software vendor, the link cbslee provided is safe and goes to a page at the IRS. For anyone that is still hesitant to click on it, here is the contents of that IRS page: