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And this is just one of the reasons why I've always avoided "cloud" software.

That is what I read as well. The file was a sort of tattletale file, which is used to compare to or check for the item believed to be nefarious. Sort of what is known in consumer security as a signature file. This is a basic stupid mistake, to have one data file able to bring down the entire system. We are not talking about a piece of data such as a tax record, which has to be there, but clearly a separate data file which is not needed to use the product (as proved by the "fix"). Simple code would have prevented this. 100%, the company will say missing the file means there was tampering, but a warning message while annoying, would have sifficed.

Apparently, the only way to fix the issue quickly on computers with the BSOD was to reboot each computer into safe mode and delete a configuration file.

"Delta Air Lines has canceled hundreds of flights for the third day in a row, as the airline is struggling to recover from Friday’s global software outage — even as other U.S. airlines are bouncing back and returning to normal operations." CEO Ed Bastion: "In the public letter, Bastian wrote that several Delta applications run on Microsoft Windows, resulting in many tools being impacted in the outage. More specifically, one of the airline’s crew tracking tools was deemed inoperable and “unable to effectively process the unprecedented number of changes triggered by the system shutdown,” Bastian wrote."