Again, we are dealing with the government. At times there is NO PERCEPITION of what really happens in the REAL WORLD.
Here is an excerpt from a tax newsletter // shares what the GOVERNENT is telling all about 2016 and NOW 2017 wait times:
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Wait times on IRS’s toll-free help line should be about the same as last year,
according to the head of the agency. During the 2016 filing season, 73% of callers
were able to get through, and the average wait time was just less than 12 minutes.
Ditto for the Service’s practitioner priority line. Last year, tax pros waited
seven minutes on average when calling with questions about their client’s accounts.
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The IRS commissioner has stated (my (easytax) gist of the article) that the "taxpayer" during 2016 received and will receive during 2017 all the same timely services through the mail and at the IRS offices as the taxpayer always has. (NO MENTION that "office service" needs an appointment BEFORE you go -- no walk-ups allowed and that many smaller offices are/have closed).
Again --- spin and spin. THANK YOU, rant over.