anyone who remembers me from the old board i am the furthest you can get from being a cheerleader. i critizised so much i got locked out on 2 occasions but i must say i have emailed tech support on 3 occasions and got positive responses each time by the next day. [maybe because i got my software free lastyear by pointing out their errors?] but we use prosystem fx here [another cch product] that costs us $20,000 this year and customer service is worse, you always get a live person, they general understand the issue, and then never get back with a resolution.
So i don;t know where everyone is going but it seems that all programs have their issues and we will just have to get used to poor support.
i came to atx when proseries tech support ran 40 minutes or so of hold time for a whole season and they didnt' issue nyc corp forms till 2 weeks before the due date.