if you think this treatment is bad you should see what i am getting on their high end side with prosystems fx; client letter written by people with limited english skills, bo client letter for state corporation efiling,[cust support says you can't efile NY, even though they did include the forms to authorize it], everytime you try to answer a question on a ny it-204 you get bounced out, ETC.
and that program costs me $20,000.