Catherine Posted September 17, 2012 Report Share Posted September 17, 2012 Tried to e-file my last corporate return just now; getting Error: The transission can't continue due to a server error. Error: The server returned status 500:Internal Server Error. However, the MyATX E-File center says NOTHING about server errors, computers not being up, or anything. Is it just lucky me? TIA, Catherine Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted September 17, 2012 Report Share Posted September 17, 2012 Tried to e-file my last corporate return just now; getting Error: The transission can't continue due to a server error. Error: The server returned status 500:Internal Server Error. However, the MyATX E-File center says NOTHING about server errors, computers not being up, or anything. Is it just lucky me? TIA, Catherine Are you kidding?? CCH has NO ONE working on the weekends. Not even the weekend of the deadline. When CCH bought ATX, customer service went deep in the sewers and shows no signs of changing. Therefore, nothing can be posted on the MyATX site till tomorrow morning. Good look. That is definitely a problem with their server. Quote Link to comment Share on other sites More sharing options...
Tax Bird Posted September 17, 2012 Report Share Posted September 17, 2012 I'm getting the same error. I haven't renewed for 2012 yet so let's see how they do tomorrow. Quote Link to comment Share on other sites More sharing options...
Randall Posted September 17, 2012 Report Share Posted September 17, 2012 I'm getting the same error message. I have one more corp to send. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted September 17, 2012 Report Share Posted September 17, 2012 I will be at the firm in about an hour. I will post the status there. We have a couple to file as well. Quote Link to comment Share on other sites More sharing options...
Catherine Posted September 17, 2012 Author Report Share Posted September 17, 2012 Just tried again (giving them some time to address issues first thing). Same error. Called and got a recorded message that they are aware of e-file problems and are working on the issue; try again in an hour. I assume they mean try to e-file again in one hour -- after which I will call them again if my corporate return doesn't go through. Quote Link to comment Share on other sites More sharing options...
Tax Prep by Deb Posted September 17, 2012 Report Share Posted September 17, 2012 They sent me an e-mail indicating the problem and that they are working on it, also said to try again in an hour. Deb! p.s. this is for all e-files Quote Link to comment Share on other sites More sharing options...
Catherine Posted September 17, 2012 Author Report Share Posted September 17, 2012 Just got my last corporation through!! Here's hoping the 1040 I'm about to send _also_ goes through. Quote Link to comment Share on other sites More sharing options...
Randall Posted September 17, 2012 Report Share Posted September 17, 2012 Seems ok now. My last corp is out. Quote Link to comment Share on other sites More sharing options...
Tax Bird Posted September 17, 2012 Report Share Posted September 17, 2012 Mine went throough as well. I hope it at least stays up long enough to get this last corporate (with it's 5 State) returns out. I'm so spoiled now that the thought of paper filing anything is almost hive-inducing! Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted September 17, 2012 Report Share Posted September 17, 2012 Just sent 3 corporate and 4 personal. Seems to be working. I will check for acks in about an hour. Quote Link to comment Share on other sites More sharing options...
michaelmars Posted September 18, 2012 Report Share Posted September 18, 2012 we should all email support about their lack of communication re; this item. i have been going back and forth with them on how they should communicate better but i am one lonely voice. it is interesting that during the outage i got a few marketing emails from atx but nothing about the problem till monday morning. 1 Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted September 19, 2012 Report Share Posted September 19, 2012 we should all email support about their lack of communication re; this item. i have been going back and forth with them on how they should communicate better but i am one lonely voice. it is interesting that during the outage i got a few marketing emails from atx but nothing about the problem till monday morning. I have sent that complaint at least 5 times this year, and speak it every time I am on with a tech person. Hoping that the sessions.. "...may be recorded for training or increased customer service..." and then actually listened to. I am not holding my breath, but I am on the same page with you Michael. 1 Quote Link to comment Share on other sites More sharing options...
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