TAXMAN Posted January 30, 2013 Report Share Posted January 30, 2013 I rollover a return and it does not show up in return manager without exiting program and rentering program. What am I doing wrong? Quote Link to comment Share on other sites More sharing options...
jonbouthilet Posted January 30, 2013 Report Share Posted January 30, 2013 I'm having this same issue and cannot get a hold of ATX. I called once yesterday with over an hour wait time. I tried calling today and got a busy signal. We are also having the same issue when the e-file is created; it won't show up in the e-file manager until the program is restarted. Does anyone have a way to resolve these issues? Quote Link to comment Share on other sites More sharing options...
HV Ken Posted January 30, 2013 Report Share Posted January 30, 2013 I was able to talk to someone about this issue. There are two choices until a fix is provided: 1) Wait for it to appear 2) Exit and re-Enter I got the impression that this is another of the performance issues they are dealing with and will be resolved soon. Quote Link to comment Share on other sites More sharing options...
Tax Prep by Deb Posted January 30, 2013 Report Share Posted January 30, 2013 I have also had this problem but just out of pure fun I tried clicking on the little banner that said return name and guess what it magically appeared! Deb Quote Link to comment Share on other sites More sharing options...
joanmcq Posted January 30, 2013 Report Share Posted January 30, 2013 On my returns it takes a second to show. When I open the rollover manager, at first there are no returns there, but in a few seconds they all appear. although my heart skips a beat at first when I see nothing. Quote Link to comment Share on other sites More sharing options...
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