Cathy Posted February 7, 2013 Report Share Posted February 7, 2013 Hopefully ATX is monitoring this forum because you sure can't get through on the support line, or should I say "non-support" line. Client had her refund direct deposited last year. This year she is requesting a paper check as she no longer has a checking account. When creating the Federal e-file, errors regarding her checking account (must have routing number....yada yada) appear. I cannot create a Federal e-file return. I had no problem with the state return. Cathy Quote Link to comment Share on other sites More sharing options...
Margaret CPA in OH Posted February 7, 2013 Report Share Posted February 7, 2013 Possibly a silly question but are you sure that you checked Paper Check option for refund? I forgot that once last year and nearly cried until I figured it out then nearly cried because I had overlooked it. With this year's program though, maybe another gremlin in which case delete the 1040 EF Info sheet and readd? I dunno... Quote Link to comment Share on other sites More sharing options...
grmy2h Posted February 7, 2013 Report Share Posted February 7, 2013 Hopefully ATX is monitoring this forum because you sure can't get through on the support line, or should I say "non-support" line. Client had her refund direct deposited last year. This year she is requesting a paper check as she no longer has a checking account. When creating the Federal e-file, errors regarding her checking account (must have routing number....yada yada) appear. I cannot create a Federal e-file return. I had no problem with the state return. Cathy this is posted on the official forum... Problem: When creating the e-file or running Error Check, multiple errors display saying the bank account entered in the federal return does not match the bank info entered on the 1040 E-file Info even though a paper check option has been selected on the 1040 E-file Info. Temporary Solution: First, verify no bank account or routing numbers have been entered. If none are present, have customer open the return. Click the Print icon. Next, click the Cancel button. Nothing needs to actually be printed. Recreate the efile. Permanent Solution: the “12.8” release, currently scheduled for release on 2/15 will have a programmatic fix for this. Issue: A print setting has gotten “stuck” which incorrectly flags the errors. Running the Print clears the error. Kim Manuel VP - Customer Relations Quote Link to comment Share on other sites More sharing options...
Cathy Posted February 7, 2013 Author Report Share Posted February 7, 2013 this is posted on the official forum... Problem: When creating the e-file or running Error Check, multiple errors display saying the bank account entered in the federal return does not match the bank info entered on the 1040 E-file Info even though a paper check option has been selected on the 1040 E-file Info. Temporary Solution: First, verify no bank account or routing numbers have been entered. If none are present, have customer open the return. Click the Print icon. Next, click the Cancel button. Nothing needs to actually be printed. Recreate the efile. Permanent Solution: the “12.8” release, currently scheduled for release on 2/15 will have a programmatic fix for this. Issue: A print setting has gotten “stuck” which incorrectly flags the errors. Running the Print clears the error. Kim Manuel VP - Customer Relations Thanks, Grmy!!! I owe you one! Cathy 1 Quote Link to comment Share on other sites More sharing options...
Cathy Posted February 7, 2013 Author Report Share Posted February 7, 2013 UPDATE: The "Temporary Solution" above didn't work. After clicking the "Print" button then the "Cancel" button, the programs shuts itself down. I reopened the return and tried again...program crashes....many times I tried it...same results. I discarded the 8879 and the 1040 EF Info and then added again to the return. Same results...program crashes. Had a feeling my enrolling in "Fee Collect" had something to do with the program not letting me create a return with the client receiving a paper check. I'm not using the "Fee Collect" with this return as having tried it once and found it too time consuming, I will only use it when I absolutely MUST. After many attempts to create the Federal e-file to no avail, I clicked on the "Fee Collect" disclosure sheet and tried to discard the form. The program told me that the 1040 EF Info would be discarded. I cancelled that bright idea and tried to create the return again. It then created! Pathetic, absolutely pathetic! Quote Link to comment Share on other sites More sharing options...
ljwalters Posted February 12, 2013 Report Share Posted February 12, 2013 I just tried the fix (February 11) and it worked. I don't use fee collect. Maybe this should be tagged until the 15th. I saw the post (not the solution) last week and had to really search to find and reread. and luckly find the solution. Thank you forum............. Quote Link to comment Share on other sites More sharing options...
Chowdahead Posted February 12, 2013 Report Share Posted February 12, 2013 Wow now I find this. I recreated two returns because this very issue that I could not solve!! The client wants a paper check yet the program insists that the bank routing and account numbers must match info the 1040 E-File Info sheet, which are blank! I discarded the E-File Info form and even replaced the 1040 with a 1040A, to no avail. This is yet another bug in this program. Did ATX have actually TEST and USE this program on actual dummy returns before releasing it? Now can anyone give me the answer to the "Client is Not 18" bug using Fee Collect? Quote Link to comment Share on other sites More sharing options...
Tax Prep by Deb Posted February 12, 2013 Report Share Posted February 12, 2013 Wow now I find this. I recreated two returns because this very issue that I could not solve!! The client wants a paper check yet the program insists that the bank routing and account numbers must match info the 1040 E-File Info sheet, which are blank! I discarded the E-File Info form and even replaced the 1040 with a 1040A, to no avail. This is yet another bug in this program. Did ATX have actually TEST and USE this program on actual dummy returns before releasing it? Now can anyone give me the answer to the "Client is Not 18" bug using Fee Collect? Easy fix! Open the print screen wait for it to populate the list of forms then close it(i think cancel is the choice). Now try and create the e-file again. Works for me every time! It is suppose to be fixed with Friday's update. Deb! 2 Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 12, 2013 Report Share Posted February 12, 2013 Easy fix! Open the print screen wait for it to populate the list of forms then close it(i think cancel is the choice). Now try and create the e-file again. Works for me every time! It is suppose to be fixed with Friday's update. Deb! Works for me too! Every time. Quote Link to comment Share on other sites More sharing options...
Chowdahead Posted February 13, 2013 Report Share Posted February 13, 2013 Easy fix! Open the print screen wait for it to populate the list of forms then close it(i think cancel is the choice). Now try and create the e-file again. Works for me every time! It is suppose to be fixed with Friday's update. Deb! Thank you so much! I have a return that I have to file that I have had been holding for a couple days because I have been dreading re-doing it... Quote Link to comment Share on other sites More sharing options...
FedupCPA Posted February 13, 2013 Report Share Posted February 13, 2013 This worked for me too. When a rep from CCH called me on Sunday (!!), I told him about this as he did not know about it! He said he would take note and send it to the proper people...wow, just wow. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 13, 2013 Report Share Posted February 13, 2013 This worked for me too. When a rep from CCH called me on Sunday (!!), I told him about this as he did not know about it! He said he would take note and send it to the proper people...wow, just wow. Welcome to CCH technical support staff. This is an unpaid position. Quote Link to comment Share on other sites More sharing options...
Chowdahead Posted February 14, 2013 Report Share Posted February 14, 2013 Easy fix! Open the print screen wait for it to populate the list of forms then close it(i think cancel is the choice). Now try and create the e-file again. Works for me every time! It is suppose to be fixed with Friday's update. Deb! Actually this didn't fix the "not over 18" fee collect bug... any other ideas? I posted over in the official forum. Quote Link to comment Share on other sites More sharing options...
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