Marie Posted February 19, 2013 Report Share Posted February 19, 2013 Now, certain returns, not all of them, cause the software to shut down when I try to open? What do I try? Quote Link to comment Share on other sites More sharing options...
cscottpalmer Posted February 19, 2013 Report Share Posted February 19, 2013 Boy, if you find out, let me know. Same thing is happening to me. Quote Link to comment Share on other sites More sharing options...
Terry O Posted February 20, 2013 Report Share Posted February 20, 2013 Me too - - it appears to be any return with Sched E, depreciation - -and a few DID open before 12.9. Again - -I sadly am left hanging with VISTA - -and have to resort to re-inputing EVERYTHING for the returns that of course, have the most info. :wall: :wall: Quote Link to comment Share on other sites More sharing options...
txsoftware1 Posted February 20, 2013 Report Share Posted February 20, 2013 crash, reboot, crash, reboot, crash, reboot... Dead in the water. 1 tax return a day compared to 15-20 a day... disasterous.. Cannot even open the file when a client is in the chair... 220 tax returns backed up on the shelf to complete with deadlines coming quickly. 5 weeks now like this... Will discuss with attorney next door. No income coming in at this point... Just waiting on conversion to come back to get started on new program... Quote Link to comment Share on other sites More sharing options...
JohnH Posted February 20, 2013 Report Share Posted February 20, 2013 Just curious. You say you have 220 returns backed up on the shelf and you're waiting for the conversion. Are NONE of those 220 returns simple enough for you to populate the return manually and complete them? Seems like that would be more productive than just waiting around. Plus you'd begin to get familiar with the look and feel of the new software - one step closer to software transparency. 1 Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 20, 2013 Report Share Posted February 20, 2013 crash, reboot, crash, reboot, crash, reboot... Dead in the water. 1 tax return a day compared to 15-20 a day... disasterous.. Cannot even open the file when a client is in the chair... 220 tax returns backed up on the shelf to complete with deadlines coming quickly. 5 weeks now like this... Will discuss with attorney next door. No income coming in at this point... Just waiting on conversion to come back to get started on new program... Hence the reason I am not changing software now. Quote Link to comment Share on other sites More sharing options...
jklcpa Posted February 20, 2013 Report Share Posted February 20, 2013 When switching software, unless you have a lot of fixed assets or carryforwards, there is no reason a preparer needs a conversion. When you work on a new client, you don't have any conversion or rollover from the prior year. I bet you and the other preparers have spent more time worrying over ATX and making it work than you would have if you prepared those returns in other software from scratch. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 20, 2013 Report Share Posted February 20, 2013 When switching software, unless you have a lot of fixed assets or carryforwards, there is no reason a preparer needs a conversion. When you work on a new client, you don't have any conversion or rollover from the prior year. I bet you and the other preparers have spent more time worrying over ATX and making it work than you would have if you prepared those returns in other software from scratch. What about all the personal information, kids names, SS#, birthdates, W-2 info, 1099R info, sched C info, etc that would be converted. If you were to enter every one of your clients from scratch, you would change your mind quickly. Quote Link to comment Share on other sites More sharing options...
jklcpa Posted February 20, 2013 Report Share Posted February 20, 2013 Jack, go back to what JohnH asked. None of the returns you are doing are basic enough to prepare without conversion? You do 2900 returns and said somewhere else that you've already filed about 800 of those. If you had a mere 10 minutes of extra time caused by ATX, that's over 130 working hours so far. Listening to the others here, it's not just 10 minutes of wasted time either. It's extra time for rollovers, opening, crashing, rebooting, and rechecking returns that have lost data or boxes that aren't staying checked when the returns are reopened. That doesn't even address the extra time printing or those two dozen or more returns that are simply lost that need to be reworked. The point John and I were making was that *if* the firm is going through a conversion that might take a week or more, why not use that time to work on some of the returns that don't have a lot of information to retype and let that be the opportunity to learn the new program while being productive. For those returns that have lots of fixed assets, leave those to go through the conversion process. So to answer your statement - yes, I could type a lot of information into the system in the time that is being wasted trying to make these returns work in ATX. Quote Link to comment Share on other sites More sharing options...
JohnH Posted February 21, 2013 Report Share Posted February 21, 2013 I classify this in the "walking and chewing gum at the same time" category. Some people get it, some people don't. (or won't) Quote Link to comment Share on other sites More sharing options...
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