W-tax Posted February 28, 2013 Report Share Posted February 28, 2013 Please read the folllowing from BBB: http://www.nashville.bbb.org/ Quote Link to comment Share on other sites More sharing options...
W-tax Posted February 28, 2013 Author Report Share Posted February 28, 2013 Media Releasehttp://www.nashville.bbb.org SUBSCRIBE to receive Alerts & News updates from the BBB at www.nashville.bbb.org TRX Software Development, Inc. = Tax Preparer's Nightmare (February 28, 2013- Nashville, Tennessee) – BBB warns tax preparation consultants of the business practices of TRX Software Developers Inc., aka TRX, Tax Refund Xpress, and Tax Exact, located at 906 Dashiel Street, Murfreesboro, Tennessee, phone numbers: 855-880-1040, 866-829-9777, and 615-355-0705. Over the past twelve months, BBB has received over 60 complaints from tax preparation consultants that outline hundreds of dollars in revenues lost as a result of TRX’s faulty tax preparation software. TRX provides a software program designed to assist independent tax preparation consultants in filing tax returns for their clients; however, complaints allege the software is incomplete resulting in the inability to properly file returns with the IRS. This has also resulted in additional damage to the independent tax consultant, such as loss of business and profits, as their clients are seeking tax filing assistance from other tax preparation consultants. Complaints also allege:Failure to provide vital support to resolve program operating issuesFailure to respond to calls and emails asking for assistanceLeaving consultants on hold for lengthy periods of timeRefusing to provide refunds for unusable softwareAlthough the company’s website claims the software is “accurate” and “user friendly,” consultants contacting the BBB say otherwise. One tax prep consultant indicated the IRS rejected his tax filings due to the software issues. Some complaints indicate the software did not contain the correct information to file state income taxes, while others allege they had to buy another tax preparation program to save their reputation and clients. If you have had an unsatisfactory experience with TRX Software Developers, Inc. please contact Tim Sneed at 615-250-4223 or [email protected]. To avoid becoming a victim of a software nightmare:Ask around. Get referrals from friends and business organizations and check out the company’s BBB Business Review at www.GoBBB.org. Look for credentials. Find out if the company is affiliated with any professional organizations or licensing agencies and check their status.Make sure they are properly authorized. In the U.S., tax preparer software must be authorized by the IRS. In Canada, the software must be authorized by the Canada Revenue Agency.Read the information carefully. Read agreements closely to ensure you understand how much it is going to cost for the program and how the cost will affect your business. Be sure you understand the program, if refunds are given, and what is required for a refund.Look for Reliability. Look for companies who have a proven track record for providing reliable products. Start your search for computer software publishers and developers With Trust by visiting BBB’s accredited business directory http://www.bbb.org/nashville/accredited-business-directory # # # When in Doubt, remember to check with BBB for information on businesses you can TRUST by visiting www.Nashville.BBB.org ABOUT BBB: The BBB of Middle Tennessee, Inc. was founded in 1961 as a non-profit Tennessee organization serving 38 counties in Middle Tennessee and 7 counties in Southern Kentucky. The first BBB was founded in 1912. Today, BBBs serve communities across the U.S. and Canada. Serving as the 'ethical gatepost' of our communities, BBB fosters and promotes ethical business practices and self-regulation standards that build consumer trust in the marketplace. BBB services include business reliability information, complaint resolution services and consumer and business educational information. [subscribe Here] to receive Alerts & News updates from the BBBStart With Trust www.nashville.bbb.org Sincerely, Tim Sneed | Complaint & Investigation Specialist Tel: 615-250-4223Fax: 615-250-4245Email: [email protected] | Start With Trust BBB Middle Tennessee, Inc.201 4th Ave. North, Suite 100PO Box 198436Nashville, TN 37219 Quote Link to comment Share on other sites More sharing options...
Colleen Posted February 28, 2013 Report Share Posted February 28, 2013 Has somebody pointed Tim Sneed to this forum yet? Quote Link to comment Share on other sites More sharing options...
mrichman333 Posted February 28, 2013 Report Share Posted February 28, 2013 Glad to read this Quote Link to comment Share on other sites More sharing options...
W-tax Posted February 28, 2013 Author Report Share Posted February 28, 2013 Yes, I did it.. Please file claim with BBB. More people claim, more power. Has somebody pointed Tim Sneed to this forum yet? Quote Link to comment Share on other sites More sharing options...
Terry D EA Posted March 1, 2013 Report Share Posted March 1, 2013 This is just great! More power to try to obtain a refund or put them out of business. Quote Link to comment Share on other sites More sharing options...
CathysTaxes Posted March 1, 2013 Report Share Posted March 1, 2013 I forwarded this to my credit card company. Quote Link to comment Share on other sites More sharing options...
Crank Posted March 1, 2013 Report Share Posted March 1, 2013 Thanks for this post. Please contact the individual listed in the article if you havent already done so. Quote Link to comment Share on other sites More sharing options...
ReneeinNV Posted March 3, 2013 Report Share Posted March 3, 2013 I will send to my credit card company as well since they are in process of dispute. I will also file claim. Quote Link to comment Share on other sites More sharing options...
Guest Taxed Posted March 5, 2013 Report Share Posted March 5, 2013 PayPal refuses to do anything about this matter because they claim we paid the renewal amount in April of 2012 and the problem happened in December. They only refund if the problem happens within 60 days of first billing. I guess with this policy I will NEVER use PayPal again for any purchase. I don't think the TN AG's office is doing anything about our complaints?? Quote Link to comment Share on other sites More sharing options...
Cathy Posted March 5, 2013 Report Share Posted March 5, 2013 Has anyone thought of contacting the Attorney General's Office of the State of Tennessee? Most states have a consumer protection department within their Attorney General's office that will receive complaints and often fight for consumers' rights! Some Atty Gen's office really take offense if the customer is a senior citizen...just a tip! Good luck! Quote Link to comment Share on other sites More sharing options...
Guest Taxed Posted March 5, 2013 Report Share Posted March 5, 2013 I doubt if the TN AG's office has even begun an investigation. Perhaps they want to take is slow on businesses in TN if the complaint i sfrom out of state resident's . What do they care about it, because if that business shuts down, the unemployment rate in TN goes up!!! Quote Link to comment Share on other sites More sharing options...
Tax2012 Posted July 27, 2013 Report Share Posted July 27, 2013 Having previously filed a complaint with the BBB I received the following email today encouraging me to also file the complaint with the TN AG office. You should also. The BBB has been continuing to work on the issues concerning TRX Software Development. We have been in contact with the Tennessee Office of the Attorney General, Consumer Affairs Office and they are asking you to file complaints with them. If you have not filed a complaint with them please take the time to do so. Their contact information is: To file a complaint online go to: http://www.tn.gov/attorneygeneral/cpro/protectingconsumer.html . Mailing address: Office of the Attorney General and Reporter P.O. Box 20207 Nashville, TN 37202-0207 (615) 741-3491 The BBB will continue to work on this matter and will keep you updated. Thank you for placing your trust in the BBB. Sincerely, Tim Sneed | Complaint & Investigation Specialist Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.