joanmcq Posted January 31, 2014 Report Share Posted January 31, 2014 I'm getting the error message: the program has encountered an unexpected error and needs to close. Its closed. Last night my cat switched off my computer while I was working. the details to the error message are: Session Summary Information: Date/Time: 01/30/14 5:21:54 PM ApplicationVersion: 13.2.1500.9 CommandLine: "C:Program Files (x86)CCH Small Firm ServicesATX2013ATX2013.exe" CurrentCultureName: en-US CurrentUICultureName: en-US DnsDomainName: Duration: 00:00:00.2184004 HostName: joancpa-PC MemoryMB: 9207 OSArchitecture: Amd64 OSCultureName: en-US OSFullNameWithServicePack: Windows 7 Professional Service Pack 1 OSVersion: 6.1.7601 ProcessorCores: 8 OSVersion: 6.1.7601 RuntimeVersion: 4.0.30319.18052 OSVersion: 6.1.7601 TerminalServer: False System.TypeInitializationException: The type initializer for '<Module>' threw an exception. ---> System.TypeInitializationException: The type initializer for 'Sfs.Core.Values.VariantFactoryRegistry' threw an exception. ---> System.Configuration.ConfigurationErrorsException: Configuration system failed to initialize ---> System.Configuration.ConfigurationErrorsException: Root element is missing. (C:UsersjoancpaAppDataLocalCCH_Small_Firm_ServicesATX2013.exe_Url_aoodujt234ch3b2hzpyx45okilntq1qi13.2.1500.9user.config) ---> System.Xml.XmlException: Root element is missing. at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlTextReaderImpl.Read() at System.Xml.XmlTextReader.Read() at System.Configuration.XmlUtil..ctor(Stream stream, String name, Boolean readToFirstElement, ConfigurationSchemaErrors schemaErrors) at System.Configuration.BaseConfigurationRecord.InitConfigFromFile() --- End of inner exception stack trace --- at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean ignoreLocal) at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(ConfigurationSchemaErrors schemaErrors) at System.Configuration.BaseConfigurationRecord.ThrowIfInitErrors() at System.Configuration.ClientConfigurationSystem.OnConfigRemoved(Object sender, InternalConfigEventArgs e) --- End of inner exception stack trace --- at System.Configuration.ConfigurationManager.PrepareConfigSystem() at System.Configuration.ConfigurationManager.get_AppSettings() at Sfs.Max.Shell.App.get_CanShowContinue() --- End of inner exception stack trace --- at Sfs.Core.Values.VariantFactoryRegistry.RegisterRawValueFactory[T](Func`2 factory) at Sfs.Runtime.ModuleInitializer.Run() at .cctor() --- End of inner exception stack trace --- at Sfs.Max.Shell.Bootstrapper.ConfigureContainer() at Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration) at Sfs.Max.Shell.App.OnStartup(StartupEventArgs e) at System.Windows.Application.<.ctor>b__1(Object unused) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler) Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted January 31, 2014 Report Share Posted January 31, 2014 Were you able to get back into the program? Quote Link to comment Share on other sites More sharing options...
joanmcq Posted January 31, 2014 Author Report Share Posted January 31, 2014 Nope. I'm doing a complete system reboot with scan disk, so it'll take a while. I can get in on my assistants computer but can only log in as her. And she can't do rollovers. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted January 31, 2014 Report Share Posted January 31, 2014 Which computer was setup as server? Which computer has 2012 program on it? Quote Link to comment Share on other sites More sharing options...
joanmcq Posted January 31, 2014 Author Report Share Posted January 31, 2014 The server computer is the one that's screwed up. 2013 program is the issue Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted January 31, 2014 Report Share Posted January 31, 2014 If the computer was shut down improperly, there may be other issues. 2013 program should reopen once you have the boot sequence fixed from the improper shutdown. Quote Link to comment Share on other sites More sharing options...
joanmcq Posted January 31, 2014 Author Report Share Posted January 31, 2014 how do I do that? Quote Link to comment Share on other sites More sharing options...
joanmcq Posted January 31, 2014 Author Report Share Posted January 31, 2014 server computer still won't open the program, but it does open under either sign-in on the other workstation. However, I can't roll over any returns since they are all on the server computer since that was my only computer last year. Any ideas on how to fix this? I need to call tech support tomorrow. Quote Link to comment Share on other sites More sharing options...
Pacun Posted January 31, 2014 Report Share Posted January 31, 2014 Who is logging on to the Windows server? is that a regular user or an administrator? You should power down all workstation and boot up the Windows server by itself and try again. As Jack said it seems to be a HD corruption that a gracefully power down and boot up could solve. Quote Link to comment Share on other sites More sharing options...
SFA Posted January 31, 2014 Report Share Posted January 31, 2014 Joan, have you loaded any new programs recently that may have changed the settings on your computer? The reboot may have then activated those changes. Last week we installed firefox on one of our new computers. Several other junk programs appeared on the desktop. I couldn't open ATX 2013 on that computer. We uninstalled the new junk, ran malware, and were then able to open ATX. Our tech man actually did the work, so he may have made some additional adjustments to fix the problem that I don't have the details for. I am sorry to hear of your struggles. Our problem was probably not the same issue that you are dealing with. Just throwing it into the mix here in case in some way it is helpful. 1 Quote Link to comment Share on other sites More sharing options...
Lion EA Posted January 31, 2014 Report Share Posted January 31, 2014 Jack is having remote-into-your-computer Saturday.... 1 Quote Link to comment Share on other sites More sharing options...
joanmcq Posted January 31, 2014 Author Report Share Posted January 31, 2014 I did a reboot and then did a reboot with scandisk. Didn't help. The workstation is running ATX fine, albeit a bit slow to boot as it does if the program is not open on the server. Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted January 31, 2014 Report Share Posted January 31, 2014 Put a cover over the power switch, too, so that the cat can not reach it! And contact Jack for help Sat. Quote Link to comment Share on other sites More sharing options...
joanmcq Posted January 31, 2014 Author Report Share Posted January 31, 2014 Tech support was able to fix it. I'm going to get the patch from Jack tomorrow. Utterly stupid design on my HP. every other desktop has the power button on the front, not the top of the tower. Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted February 1, 2014 Report Share Posted February 1, 2014 Tape a cup over it, if the cat is a regular in the office. They love warm spots like the top of a computer! Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 1, 2014 Report Share Posted February 1, 2014 Tech support was able to fix it. I'm going to get the patch from Jack tomorrow. Utterly stupid design on my HP. every other desktop has the power button on the front, not the top of the tower. Take the front of the tower off. Not difficult. Then remove the button from the front. It will mean you have to use your finger to push down the stem of the switch, but your can will not be able to push it. I will be in contact tomorrow. Quote Link to comment Share on other sites More sharing options...
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