desertdez Posted March 11, 2014 Report Share Posted March 11, 2014 Does anyone have any war stories to share about any Drake Software EFile problems? One of their main weakness's is an archaic EFile system. Did anyone ever have any problems sending Drake an EFiled tax return that was never received by Drake? And had them say when you called to inquire that their software shows it was never sent? When you know you did? Quote Link to comment Share on other sites More sharing options...
jklcpa Posted March 11, 2014 Report Share Posted March 11, 2014 Does anyone have any war stories to share about any Drake Software EFile problems? One of their main weakness's is an archaic EFile system. Did anyone ever have any problems sending Drake an EFiled tax return that was never received by Drake? And had them say when you called to inquire that their software shows it was never sent? When you know you did? After being with ATX since the beginning, I switched to Drake last February and have found it to be very reliable and fast, much faster than ATX and especially the functions of creating and transmitting efiles. Drake produces reports when efiles are created and another report when transmitted that appear instantly on the user's screen. Did you get those? Drake also immediately shows those transmitted returns awaiting acks with a "P" for pending right in the Personal Client Manager screen. Did you see those? Are you sure you didn't click on "Ack Only" since it is located right below the send button? We have a few Drake users here and none have mentioned this problem. I have never had this happen and don't remember seeing any posts about this issue on the Drake forum either. Are you a current Drake user and on their forum, or are you with ATX now? Quote Link to comment Share on other sites More sharing options...
JRS Posted March 11, 2014 Report Share Posted March 11, 2014 Does anyone have any war stories to share about any Drake Software EFile problems? One of their main weakness's is an archaic EFile system. Did anyone ever have any problems sending Drake an EFiled tax return that was never received by Drake? And had them say when you called to inquire that their software shows it was never sent? When you know you did? Never had a problem. Quote Link to comment Share on other sites More sharing options...
Catherine Posted March 11, 2014 Report Share Posted March 11, 2014 I had ONE return where the problem was that I had something not coded correctly. I called Drake support and they walked me through figuring out what had happened, fixed it, and helped me figure what to do should I come across something similar in future. Call support! -- One of the (many) GREAT things about Drake. 1 Quote Link to comment Share on other sites More sharing options...
taxtrio Posted March 11, 2014 Report Share Posted March 11, 2014 No problems with Drake efile, or anything else! Everything works quickly and easily. I don't have to even think about my software anymore. I click on the Drake icon and go! It does what is supposed to, everytime. Quote Link to comment Share on other sites More sharing options...
TaxmannEA Posted March 11, 2014 Report Share Posted March 11, 2014 We have had the problem that you describe only once or twice. That's out of about 2000 return filed annually. Never did figure out what exactly happened, but Drake was quick to provide assistance. Quote Link to comment Share on other sites More sharing options...
grmy2h Posted March 15, 2014 Report Share Posted March 15, 2014 I am new to Drake this year, but so far no problems with the software at all. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.