lydia33 Posted April 10, 2008 Report Share Posted April 10, 2008 I have several returns efiled yesterday and nothing back on ack. I have one with bank product that we usually hear from pretty fast. Is anyone else having this problem? Maybe it is because I chewed ATX support out last night about having to change my blooming password and getting locked out of their home page. Quote Link to comment Share on other sites More sharing options...
Maribeth Posted April 10, 2008 Report Share Posted April 10, 2008 I have several returns efiled yesterday and nothing back on ack. I have one with bank product that we usually hear from pretty fast. Is anyone else having this problem? Maybe it is because I chewed ATX support out last night about having to change my blooming password and getting locked out of their home page. I have not received any acks from any of our efiles yesterday also. Maribeth Quote Link to comment Share on other sites More sharing options...
Tax Prep by Deb Posted April 10, 2008 Report Share Posted April 10, 2008 Same here! I did go to my states web site and verified the two oldest had been accepted. Don't you just love the way ATX keeps us informed! According to their web site they did have some problems with the 6 and 11 p.m. drains, however I'm reasonably sure that some of mine would have made the 11:00 a.m. drain. It seems way to late in the game for this to be happening! Just another reason why I will be test driving new programs after next week! P.S. I've been with ATX for about 10 years now, but I am not at all pleased with how the company has responded to our concerns this year. Yes for the most part the program is great, however if I went into a store to purchase something and I was treated the way ATX has treated us this year, not only would I not buy from them, I would never return! I do not understand why we think we should be treated differently just because it's software, and just because for the most part our dealings are done through electronics. The same principle should apply. Oh well, I just needed to vent before I start my day! Deb! Quote Link to comment Share on other sites More sharing options...
Booger Posted April 10, 2008 Report Share Posted April 10, 2008 lvdia33, YOU HAVE INSULTED THE CCH GOD. Need to sacrifice a virgin now, to get back on their good side. If you find a virgin, give me her name and phone number. Booger Quote Link to comment Share on other sites More sharing options...
FixRollover Posted April 10, 2008 Report Share Posted April 10, 2008 I just spoke with their support personnel and the EFC (Electronic Filing Center) is currently down for "scheduled maintenance" whatever that means. They say we can still send returns but not get acks. Quote Link to comment Share on other sites More sharing options...
lydia33 Posted April 10, 2008 Author Report Share Posted April 10, 2008 And I stayed on hold for 30 mins or better to get a lame excuse that it was the volume that was causing th problem I was having with the efile not connecting to server. Next time I just let it set there before I got frustrated and it finally connected and believe it or not I got an ack back from an efile that I sent before lunch yesterday. I hope the others don't get lost in that black hole. Quote Link to comment Share on other sites More sharing options...
Booger Posted April 10, 2008 Report Share Posted April 10, 2008 GEEZ, Reading this thread makes me want to rethink e-filing my 4868's and just snail mail them. Booger Quote Link to comment Share on other sites More sharing options...
FixRollover Posted April 10, 2008 Report Share Posted April 10, 2008 Anyone else got current updates about efiling status and acks? Quote Link to comment Share on other sites More sharing options...
lydia33 Posted April 10, 2008 Author Report Share Posted April 10, 2008 GEEZ, Reading this thread makes me want to rethink e-filing my 4868's and just snail mail them. Booger I must have made them real mad. I shut the atx site down for maintenance Quote Link to comment Share on other sites More sharing options...
mcb39 Posted April 10, 2008 Report Share Posted April 10, 2008 Anyone else got current updates about efiling status and acks? I filed an Extension and received several acks about an hour ago. Quote Link to comment Share on other sites More sharing options...
Tax Prep by Deb Posted April 10, 2008 Report Share Posted April 10, 2008 I e-mailed tech support and actually got a reply within an hours. This is the story they told me: I do apologize for the problems you are having with transmitting and receiving acknowledgements. There has been an issue with the EFC. But, this has been resolved and it is a slow process getting the files transmitted and receiving acknowledgements. I know this creates problems with your business, but please have patience while the EFC catches up. If you need further assistance, please contact our Customer Service Dept at 800-638-8291. So apperantly there are several different versions of the truth floating around! I would sort of expect this early on in the season, but all bugs should be gone from the system by now! Just my two cents worth! Deb! Quote Link to comment Share on other sites More sharing options...
cientax Posted April 10, 2008 Report Share Posted April 10, 2008 I have several returns efiled yesterday and nothing back on ack. I have one with bank product that we usually hear from pretty fast. Is anyone else having this problem? Maybe it is because I chewed ATX support out last night about having to change my blooming password and getting locked out of their home page. I called tech support today because I havent received acks for 1099;s filed last month and they told me that they were working on the server but that it would be back in service soon. They also said that the efiles could still be sent and there would be no problem in them receiving the efiles only that we would not get any acks yet. They even called me HONEY! Quote Link to comment Share on other sites More sharing options...
TaxCPANY Posted April 10, 2008 Report Share Posted April 10, 2008 5:52pm and not only no acks since last night, but now three returns aren't even getting validated. Ominous. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.