schirallicpa Posted January 18 Report Share Posted January 18 I generally like the way ATX works. But we all know that the customer support is terrible. This year I open my software to start my first return and apparently I'm now on the PPR system. Nope - that ain't right. It takes a few minutes to find a phone number and then 20 minutes waiting for an answer. Once again - answering my own question - I had put in the 3 concurrent user code, instead of my Max code. Grumble Mumble......grumble mumble.......... Quote Link to comment Share on other sites More sharing options...
Abby Normal Posted January 18 Report Share Posted January 18 I usually enter all of the codes ATX gives me. Quote Link to comment Share on other sites More sharing options...
mcb39 Posted January 19 Report Share Posted January 19 And, whose fault is that? Generally, if I ever need support, I just call my Sales Rep and she gets me to someone. With this board, however, that is very seldom. 1 Quote Link to comment Share on other sites More sharing options...
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