MaryNoe Posted January 26 Report Share Posted January 26 Is anyone else having a problem rolling over returns from 2022? I get error message: "file could not be rolled due to communication error." Quote Link to comment Share on other sites More sharing options...
Randall Posted January 26 Report Share Posted January 26 I've only rolled over one so far. I didn't have a problem. I have rolled over several payroll returns with no problem. 1 Quote Link to comment Share on other sites More sharing options...
BulldogTom Posted January 26 Report Share Posted January 26 No problems here. About 8 rolled over. Tom Longview, TX 1 Quote Link to comment Share on other sites More sharing options...
BrewOne Posted January 26 Report Share Posted January 26 No problem (except for incorrect data appearing)--I would open 2022 and make sure everything is functioning normally there. 1 Quote Link to comment Share on other sites More sharing options...
Pacun Posted January 26 Report Share Posted January 26 Try another client and then another. If none of them open, then you have a huge issue. 2 Quote Link to comment Share on other sites More sharing options...
Abby Normal Posted January 26 Report Share Posted January 26 Make sure your ATX 2022 Server is running. You can see it in Windows Task Manager. You can run the Admin Console for ATX 2022 to both see and start the server. Quote Link to comment Share on other sites More sharing options...
MaryNoe Posted February 1 Author Report Share Posted February 1 Checked all things that were recommended. Have to open each return in 2022 before I can rollover to 2023. UGH! Quote Link to comment Share on other sites More sharing options...
BulldogTom Posted February 1 Report Share Posted February 1 Did you get a new computer this year? Seems to me I had to do that same thing the last time I got a new computer. Tom Longview, TX 1 Quote Link to comment Share on other sites More sharing options...
Abby Normal Posted February 1 Report Share Posted February 1 1 hour ago, BulldogTom said: Did you get a new computer this year? Seems to me I had to do that same thing the last time I got a new computer. Tom Longview, TX You shouldn't have to do this, IF you moved the data following ATX's procedures. Quote Link to comment Share on other sites More sharing options...
Lee B Posted February 1 Report Share Posted February 1 When I used to use ATX, the software required the forms in the prior years returns to be the current version before the you could rollover to the next year? Quote Link to comment Share on other sites More sharing options...
Abby Normal Posted February 1 Report Share Posted February 1 3 hours ago, Lee B said: When I used to use ATX, the software required the forms in the prior years returns to be the current version before the you could rollover to the next year? Never seen that happen in the 10 years I've been with ATX. Quote Link to comment Share on other sites More sharing options...
MaryNoe Posted February 20 Author Report Share Posted February 20 Not a new computer. Still having problem. Have to open return in 2022 before attempting to rollover the return. This works most of the time. UGH! Quote Link to comment Share on other sites More sharing options...
Abby Normal Posted February 20 Report Share Posted February 20 3 hours ago, MaryNoe said: Not a new computer. Still having problem. Have to open return in 2022 before attempting to rollover the return. This works most of the time. UGH! Can you hire someone to open, save and close all the returns in 2022? Quote Link to comment Share on other sites More sharing options...
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