TAXBILLY Posted October 24, 2007 Report Share Posted October 24, 2007 I was just looking at the My Products section at ATX and I see an entry of: CCH SFS BP App Trans Fee of $10. Anytone else have a similar entry? taxbilly Quote Link to comment Share on other sites More sharing options...
taxit Posted October 24, 2007 Report Share Posted October 24, 2007 Yes I have the same $10.00 fee. I don't know what it is yet. Quote Link to comment Share on other sites More sharing options...
MAMalody Posted October 24, 2007 Report Share Posted October 24, 2007 I can't even get a customer ID - what a joke! Quote Link to comment Share on other sites More sharing options...
Tax Prep by Deb Posted October 24, 2007 Report Share Posted October 24, 2007 I can't even get a customer ID - what a joke! MAMalody, What happens when you attempt? I have tried several times and the system says that it doesn't recognize my account and to call customer support. Problem is the number for customer support is on the old site that I can't access. Do you think this is just a coincidence? Deb! Quote Link to comment Share on other sites More sharing options...
Gail in Virginia Posted October 24, 2007 Report Share Posted October 24, 2007 MAMalody, What happens when you attempt? I have tried several times and the system says that it doesn't recognize my account and to call customer support. Problem is the number for customer support is on the old site that I can't access. Do you think this is just a coincidence? Deb! The client id is a new number that does not have any relationship to the old customer number (just what I need - another number!) When I went to the screen there was a link to click called need help that stepped me through putting in my old email userid and password, then assigned me a new client id number and had me create a user name (not the whole email address) and new password. I did not have any problem with it other than that I think this is a pain to have yet another set of id numbers, names and passwords to remember! :wacko: Quote Link to comment Share on other sites More sharing options...
zeke Posted October 24, 2007 Report Share Posted October 24, 2007 I think this is a pain to have yet another set of id numbers, names and passwords to remember! & you have to change your password every 45 days!!! :angry: Quote Link to comment Share on other sites More sharing options...
JohnH Posted October 24, 2007 Report Share Posted October 24, 2007 Wow! Changing passwords every 45 days, confusing screens to do a simple thing like sign onto your account, plus getting nickled & dimed on junk charges with undecipherable names. The benefits just keep on coming... And we were worrying a few months back about whether the new ownership would disrupt the quality of customer service. How silly of us to worry about these things - what WERE we thinking??? Quote Link to comment Share on other sites More sharing options...
joanmcq Posted October 26, 2007 Report Share Posted October 26, 2007 Ok, I just tried, and the system doesn't recoginze my email address when I go in to upgrade ATX user. Now they send update emails to me...what the %$#@? Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted October 26, 2007 Report Share Posted October 26, 2007 Call support and let them help you get it fixed. Quote Link to comment Share on other sites More sharing options...
joanmcq Posted October 26, 2007 Report Share Posted October 26, 2007 So what is the number for support???? I hope they're working overtime hours for this. Quote Link to comment Share on other sites More sharing options...
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