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Well, RP, since Jack doesn't work for ATX, I'm not sure what your account rep is going to do about his being a smarta$$ or not. He is another tax pro. A lot of us on here are ATX Supreme Masters-it's a joke because of how much we post. Common in online forums. Your grandson made a very rude first post, and his ability to write clearly in English is low. And I have no ideas what legos have to do with software or tax prep. Rude posts beget rude answers, and actually Jack was being kind.

Me neither. And if you search my posts from 2009, you'll see asking about Win 7, 64bit, and how the programs responded before I bought my desktop with Win 7, 64bit. When I bought my system, knowing ATX is a resource hog, I bought with future years in mind and got the beefiest system I could afford. 9GB ram (expandable to 16 or more?), the i7 processor, and 750GB hard drive. No fancy bells & whistles, no blu-ray, just a good solid business machine. My old 2005 vintage XP laptop works fine, but even iTunes in it's current version maxes out the processor. Those of you running systems with low RAM & slower processors might want to use this method when buying your new computer.

We all have your same level of frustration, though each of us about the issue(s) that matter to us most. Most of us used ATX back in the day, and see this season's start as particularly rocky. We're all a bit crankier than our normal selves as we watch 30 January creep up on us when we're not as well prepared as prior years. You're welcome to report your problems, either from the IT perspective or from the tax preparer's. Those that have discovered work arounds will post to help you. Please also post the work arounds that worked for you and post when you have some help to offer on this or any thread. Also, read the related threads to mine some ideas for your own issues that might have been posted already.

Yes sometimes people are a little rough on each other on this forum. I've been beat up before myself. Hey - sticks and stones. But I don't think this guy said anything rude to begin with. And haven't we all been on here complaining about ATX this season. Spell checker? Use of English? Reallly? Seriously?

I think we have another new participant who hasn't figured out that this is an independent forum and is not affiliated with ATX or CCH. In addition to not studying the manual, apparently he hasn't bothered to find out the facts about this forum either. (I'm not going to add a snide comment about the spell checker - that would be kinda tacky of me, wouldn't it ?)

I can never decide whether to believe Jack. OK Jack, I am coming to see. How far into Ohio are you. I can be to Ohio in seven minutes.

I had a hard time finding the return cover sheet also and finally went to the knowledge base and found a download of just that. It is called Federal Cover Sheet.rft. I downloaded it, added it to the templet in the client communication area and then changed the name and some of the info on the sheet and made one for the State as well. But I guess you don't have that problem? Isn't your state one of those that does not have a state income tax? Or am I just imagining that? Working on my second return for the day. Thought about opening it while the other return was opened just for grins. But decided against it and decided that I will try that on April 15th.

NECPA, I demoed Carbonite and I will not use it to backup my tax files for obvious reasons. I lose all control when my data is sitting inside a cloud server! What would happen if they go out of business or they have a glitch and you can not access their servers when you need that data urgently (like client is sitting in front of you and you had erased their file my mistake) I got a WD External hard drive with 1TB that I do live backup. I also archive my tax files on DVD each month. This way I am in control of my own data. I always do redundant backups.

Folks for whatever it is worth stay away from Windows 8 during the tax season. My son's laptop crashed running a simple quickbooks program! I am holding on to my trusted desktop with Win XP-Pro until someone takes it away from my "cold dead hands"!

jeez atx masters on this independent forum...cut the newbies some slack. even if they aren't sure what forum they are on, you know. i don't see what caused the hostility from the original post. yeah, they are somewhat late arrivals to the atx mess. still, they are having problems with the atx program and want some help... along with thousands of others. @atx2012sucks: i'll throw you a bone... you want - community.atxinc.com/forums - for the real atx website. be prepared to jump through hoops to login. there you will find many, many, many atx posters like you who are waiting for answers from atx. atx's latest promise for salvation, in a long list of failed promises, is an update on monday, 1/28/13.

I agree with Jack.. this is 2013.. I am also an IT Guy and know for sure that any new software will need more Momery in this day and age. I do not delve on the old program of how great it waspeople just need to adjust to the new program. i have 8GM ram on my lap top and have installed on Server running 2008 wtih 4 workstations. I do not have any issues except it is slow loading the program.

In the Options-preferences-Client Communication settings, towards the bottom there is a way of moving the phrases up or down in the body of the letter. Your defaults must have changed. Highlight the phrase and the grayed up & down arrows should become black and then you can move the offending phrase to where you want it. Must remember to watch training CD! I found this by accident.

http://www.today.com/moms/waiter-hailed-hero-after-standing-boy-down-syndrome-1B8038223