We do not offer job accounting/tracking. The phone recording says you can contact us directly via email, or via an email form on our web ---
We stopped offering phone support in 2019. This allows us to be fair, and efficient, with our support. We stopped allowing voice mail messages in 2021, as many were not leaving their email information, customer ID, etc. We stopped accepting text/SMS messages as well, for the same reasons, and because they are simply inefficient, as they do not contain any of the previous information. We were also getting SMS messages such as "help", or "what is wrong", in other words, messages it is impossible to give a solution to.
Since at least 2010, the overwhelming majority support questions have been arriving via email. When we get a stack of messages awaiting replies (such as overnight, waiting for a reply when we open for the day), it is not fair to bypass the queue and allow a phone caller to jump the line of those already waiting.
We have pondered offering paid support, but we run into the same issue of fairness. We are not comfortable with someone having to wait longer because another person paid to jump the line.
Even on our most busiest days, Mondays and Fridays in September, December, and January, we are usually able to reply within an hour. We strive to offer a usable reply/solution in our first reply, saving you from waiting longer to get back to work. We also OFTEN reply outside of business hours, especially if the message contains complete information explaining the issue.
Thank you for your understanding.