Nicole

When you move over your Database folder, the program thinks you have 2 installs, which requires sign in names. Close the program. On your Desktop, right-click on your ATX icon, left-click on Properties. Click the Find Target button. Double-click the Repair.exe file. On the bottom section, under "File to Repair", highlight the atx2006.mdb file. In the top left, click the Users menu and Remove All Users. You were correct that you needed your Masters folder. And I actually thought moving the whole Database folder over should bring over the Preferences but I guess not. I'm not sure what you need to do for that then.

Unfortunately, if you are locked out of the website, you will need to get tech support to reset you or I believe if you wait 24 hours it will reset itself. So you may be able to get in tomorrow. If those restore instructions still don't help you, let me know what exactly happens and we'll see what we can do.

Exactly my thoughts. Thanks for the warm welcome.

I don't think they will be open on Saturdays for another week... possibly when e-file starts. Have you logged into the ATX website at all since they changed it? As for moving returns..... 1. Right-click the appropriate ATX desktop shortcut, and then click Properties. 2. On the Shortcut tab, click Open File Location. 3. Right-click the ATX200X.exe file, and then click Properties. 4. Click the Compatibility tab. 5. Select the Run this program as an Administrator box. 6. Click Apply, and then click OK. 1. Click Start on the new computer, and then click All Programs. 2. Navigate to and select the ATX 2006 folder. 3. Right-click Backup - Restore, and then click Properties. 4. Click the Compatibility tab. 5. Select the Run as Administrator box. If this option is greyed out, you are logged in as an administrator, or you are logged into the built in admin account, which does not allow the elevated access token to be granted. 6. Click Apply, and then click OK. Follow the same steps for 2005. Your returns will need to be on a flash drive or cd. If they are on a cd, you will need to open the cd and copy the folder with your returns to the Desktop. Click the Start menu, All Programs, ATX2004, Backup/Restore. Click the Restore tab on the top. Click the Browse button and navigate to your Desktop or to the flash drive where your returns are. Once you find the folder, highlight it and click OK. Click Select All at the top and then Start on the bottom.

Vista will work with ATX2007 just fine. ATX2006, 2005 and 2004 should work but you will have to go through multiple workarounds as everything has to be allowed and running as admin. I know of a few customers running 2003 on it that have just had to workaround a few things. If 2003 works, then 2002 should and possibly 2001. However, ATX doesn't support those prior years with Vista so if it doesn't work, you will be on your own to make it work. I highly doubt that 98, 99 or 2000 will work very well. But if you are good with computers or have a good local tech, they may be able to make everything work. It's always a possibility but you will really have to test it. I am not sure if there have been any problems running these programs on a network with Vista and non-Vista computers? I haven't heard of any and I know some customers are doing. Although, I don't know of any doing it with programs before 2005.

The estimated date for Sch EIC is 1/15/08 per the myatx.com. If you click the Download Center tab at the top, then click ATX Forms Schedule on the left, it will list estimated dates for you on all the forms.

I don't believe so. FeeCollect is not a bank product. It is just a way to get your fees from the client. The clients' refunds are deposited to their account or sent by check just the way the IRS would normally do it. There is no option for a RAL or IRAL. The $10 transmission fee is just for actual bank products like RAL's, IRAL's, RAC's, etc.

The estimated date for Sch EIC is 1/15/08 per the myatx.com. If you click the Download Center tab at the top, then click ATX Forms Schedule on the left, it will list estimated dates for you on all the forms.

Thanks so much Tom. That really means a lot to me.

Woohoo! I am soooo glad you're here Beth :)

Max has unlimited efile. That's the ONLY program though. Anything other than Max is NOT unlimited. Some have 100 efiles free and some have none.

Yes it's in addition. The $10.00 fee is added to your clients' fee though instead of charged to you like the fed and state fees.

Actually, I do believe there are two banks you can work with directly, Republic Bank is one of them. I'm not sure of the other one but I'm 99% sure it's not SBBT. I dare say the other one is Chase. You would have to call tech support for that. It's a bit difficult since I can't access any of the information I used to have. Just remember that you may not be able to enroll with a different bank at this point, because they all have deadlines and I believe they have all passed. If you have gone through the enrollment process on the ATX website then you should be all set with SBBT. But I would call them anyways to see why they haven't sent your checks yet. You'll be needing those shortly. Sorry I couldn't be of more assistance, but once again, it's difficult when I don't have the resources in front of me.

What happens when you try to enroll?

Yeah I do believe I actually got in trouble once for posting on the old board at 2 am... Haha. I made sure to get permission before posting anything on this one.

ATX user or not, it's nice to have you here. Welcome!

I have been here the whole time... watching and commenting whenever I might be able to assist. And yes, we do love you guys.

If it doesn't list a question, then you didn't set one. You will not be able to reset your password yourself. You will need to call support and since the number we know of is not working, you can Sales. Although I'm not sure of the wait time at the moment, the number is 877-728-9776, per atxinc.com.

And to answer you question, I don't think anyone is finding out about the new stuff. I have not seen anything online either. I would say call tech support, because they should know the answer or be able to find it for you. It kind of shocks me that this was "news to tech support" as well.... Unfortunately, I don't think there's anywhere else to find out about new stuff, other than calling tech support, unless there is something in the Knowledgebase that I have missed...

Let us know how it goes so that the rest of know what to do when we need to call. Maybe they have changed the tech number too... perhaps they should change it on the website then.

Try calling the Sales number at 877-728-9776. Maybe they can transfer you to tech or give you another number. At least you could let them know that the tech line isn't working.

Wow... I don't know. You are correct. None of the options on the phone tree work.

There are lots of customers still looking for this site and are lost without it. If any of you belong to other forums or groups, make sure to post this out there so that we can get as many customers in here as possible. It really is great to have eachother for support at 2 am when tech support is not open or just for a good joke here and there to lighten the mood.

Unfortunately no. I'm staying right here in Maine where the call center should have remained :)

Correction to my previous statement... It is supposedly documented on your quote when you order online or by mail as well. If you call, the sales rep has to tell you while you are ordering. I personally thought it should be documented in the bank enrollment somewhere but when I asked, they disagreed and said the only place it's documented is on the Bank form itself in the return, on the Data tab and when you order you are told about it. I'm sure there is probably some legality to it. I haven't read the license agreement yet this year but maybe it's located in there as well? That would make sense to cover their butts.