Sasha

The wife's name may be wrong but that wouldn't cause the duplicated status. You can use a range of numbers between 1 and 99999. What I'd recommend doing is taking a look at your current DCN Counter, adding 100 to that number and keying it in, and then changing your DCN MAX counter to 10,000 (unless you've filed 10,000 efiles, which is rare and in that case I'd recommend putting in 20,000).

This is the last week of tax season - the wait times yesterday never reached over 15 minutes per the monitor that hangs ten feet away from my desk. Which is not bad for the last week of tax season, I'm told. Be patient, use your resources, and be kind to your CS rep because we are just as stressed out as you are.

I have some data on that somewhere on my work computer as to why it's not set up that way; I'll have to dig around for it. Not necessarily saying I buy it, just that there is a statement somewhere about it.

They don't, which is a frightening concept but a realistic one. I field questions daily from preparers who become angry because I cannot (or rather, am not supposed to) tell them what goes in a given field. We're simply not allowed to do that and yet I get yelled at at least twice a day (but hey, used to be much higher earlier in the season!) because I cannot help them fill out the form. I can troubleshoot the form, I can make sure it's calculating correctly, I can make sure that it's linking appropriately - but anything further than that and we are just simply not allowed to do that per both CCH and the IRS. 2012 is the current year slotted for the project rollout. And again, it's in such early stages at this point we truly don't know what it will look like.

It's unfortunate because working overtime this week has made me wonder if my brain cells are on the back burner!

Maybe I'm brain dead in the south but I don't see why not as long as both parties give permission and you amend? KBID 9521 doesn't expressly forbid it, at least. Of course I have not been a preparer in some time though, so the IRS' mileage may vary.

Well, since you guys are my clients, if you call and talk to me you're probably going to hear, "Hang on while I see what I can find out." Don't know why, but all the genuinely WEIRD problems decide to surface during the last week of tax season...

I get the least calls about River City and Republic. For example, today my most perplexing call was that SBBT had made a random inaccurate deposit into a taxpayer's account when their refund isn't due to come in until the 19th - 23rd. Pulled in the return - all was correct. The stuff I see is usually not that weird, but that is a decent enough example. Anyway, you're welcome. I'm also willing to entertain other questions from anyone, posted in this thread - figure it's probably better to keep things contained in one central location.

It could happen but I am doubtful. Being totally honest here - you guys seem to be a knowledgeable lot, but I talk to a LOT of people every day who truly cannot grasp the concept of forms-based software. CCH wants as many customers as possible + people using the software that don't understand forms = the likelihood of it being similar to Taxwise.

The official word we were given from the IRS says "do a 1065." (Which makes it no less lame, but it just is.)

That's very close to what is going to happen I believe. There was a message sent company-wide a couple of months back talking about a project in development. Very vague. We asked around about it and what we were told is that there is a new product in development that may potentially combine the products. I'm told that most of the details are up in the air but at this very early stage they're looking at something similar to the Taxwise interface.

Tom: Believe me when I say that CCare is as frustrated with the banks as you are. And by CCare, I mean the actual people answering your phone calls, not upper management. I have no clue what upper management thinks of the bank situation. Bank products, generally speaking, are a pain in the rear for everyone. I can't speak for prior years. I can speak for this year. Nine times out of ten, if you call with a question and the bank says "it's the software company" - it's not the software company. There are certain indicators to us that the bank has an issue with the app, and we can see that in Data Manager (which is the tool we use to house customer information), but even when we can prove to the bank that it is an issue on their end, they will still tell their customers: "Call the software company." When someone calls and tells me that they have an issue with their bank app, I cringe, because I know where it's going. My #1 recommendation: Do not go with Santa Barbara, ever. They are literally the worst offenders in screwing up bank apps and passing the buck. My #2 recommendation: the only thing you should need to do in regards to bank products originally is apply through the support site. If the bank tells you otherwise, it's not true. So, in summary: yes, the people on the floor talking to customers see banking issues as a problem, our direct supervisors see it as a problem, but if upper management does, we'll never know.

Check your foreign language packs in Windows, make sure that your settings are not set to something other than US English. That's the most common solution. Past that? It's seriously a mystery. I've never been able to get a straight answer from anyone on it.

Just another clarification despite the fact that this is old - for some reason there was a huge problem processing 1099s of any type and some of those Jan/Feb submissions were still sitting there at the end of March. This should be resolved by now and if any of them are still out, contact CS because it probably slipped through the cracks. I've seen quite a few of those.

I know this is old, but I just wanted to clarify on the IRS Cleared status. Basically it means that the IRS sent it to the state agency - most of the time these returns are accepted if you look up their status in Return Status (or call us to do it - CCare uses the same tool). On most of these returns this WILL be the final status. I don't know why this is.