Gail in Virginia

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I have also used e-mail support with sometimes less than satisfactory results. I like to email problems because I feel like it is a more efficient use of my time - I do the email when I have the problem, and move on to something else while waiting for an answer instead of being on hold and keeping the problem in front of me to be ready when they answer. I would think that it would be more efficient for ATX as well, but perhaps I am mistaken. However, there does seem to be a problem with information stated in the email being overlooked, and with turn around time for any followup question. And since the information overlooked is most likely going to lead to a followup question, this situation only gets worse and encourages us to telephone so that we can get our followup/clarification all done at the same time. I have wondered if email support is outsourced. They tried that with phone support, and it was so unpopular that it was discontinued. Email support could be outsourced and we would probably never know. :dunno:

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I am using Windows 7, 64 bit, and I have not had any problem with ATX 2008 or ATX 2007, even though my operating system is not supported. Good luck.

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A belated to you!

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I have a new client, S-corporation. In verifying loan balances, there was an adjustment of $183,000. made to their loan balance at the beginning of this year. According to the finance company, they wrote off 90% of their portfolio of loans when they converted to a new system. Upon advice of their legal counsel they are not issuing any 1099-C's because their is some doubt about the legitimacy of the loans. It appears that there should have been a write off of about $100,000 the year before. However, I don't have any exact numbers for 2008, and the prior accountant apparently did not verify the balance with the finance company at the end of the year. How do I treat this on the tax return? Do I report it as income even though they were not issued a 1099C? If the original amount was reported "in error," should it just be an adjustment to the loan balance and not income? I have never had anything remotely resembling this. And the client needs the return right away for the bankruptcy attorney. Of course. :scratch_head:

Isaac Asimov wrote a short story long ago about the cold war wherein one side rediscovered doing math using paper and pencil rather than a computer. This gave them a tremendous advantage because they could put a man into a rocket rather than an expensive computer. The day when math will be need to be rediscovered seems to draw closer all the time.....

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http://www.maylin.net/Fireworks.html Happy Fourth to all!

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I am not expecting high performance from the IRS in regard to this particular issue. When it became impossible to file these forms electronically, they obviously were not going to get refunds within 10 days. When word came down that they were examining everyone individually, I began telling people to not look for their refunds for three months minimum (not that they remember I told them that, but I did.) I don't find that unreasonable for an item that has such a huge potential for fraud. However, when they are looking at a specific return in June, get all the paperwork they request by the end of June, I think that six months additional time indicates that these refunds are going to take a very long time, and I personally was hoping this would all be over with soon.

I had a client come in yesterday who had gotten a letter from the IRS requesting documentation of the home she bought in 2009. We had sent copies of everything with the tax return, and the client called the IRS and told them that but they could not find any record of the documentation. No problem - we faxed the documents to the number we were given. The part I found surprising, and a little concerning, was that they told the client that even with proper documentation received now, it would be December before they issued the refund. Has anyone else heard this? :mad: