Tax Prep by Deb

KC, I wish it was that simple. I have e-mail William twice and received one reply back with a promise that someone would call me back. That was Monday and I still have not heard anything. The program this year may be technically the same but the support is absolutely awful! I think that those of us who are having a serious probelm that cannot be address by the knowledge base or by someone on this board is left with absolutely no help. William is a wonderful person, don't get me wrong. I believe he is doing all he can to personally take care of us however he abscence this year is just another blow that we have been dealt. Deb!

I'm definitely considering other options, and I have been with ATX since I believe 1999. I hate to leave, but I hate not having a company I can rely on either! Deb!

Thanks Nicole! I could not have expressed it better myself. I have been on the phone with tech support two times now for a total of about 6 hours. As of now I still do not have any fix. As far as posting my problem on this community, I did that long before I attempted to call support because I do believe that most here are eager to help and probably can help me or others solve most of our problems. When I posted I had very few people who responded. Beth has done her very best to help me but everything she suggested I had already checked. When I spoke to tech support the person I spoke to had absolutely no idea and I honestly believe absolutely no experience with this program. Therefore he was absolutely of no use to me, however he still got paid for the time spent with me. I on the other hand lost 4 hours of my valuable time without getting paid, and then again Monday on an e-file issue that is still not resolved. The tech people get paid for not helping me, I on the other hand get nothing. That's what is so frustrating! Again thanks for expressing it the way you did. Deb!

Your absolutely right KC. That's the point. If they are not adequately informed by people who do know then why have them anyway? I suspected from the start that their was probably a communication problem between the computers I even told the one on Friday that I suspected that, but she too took the stand that FTB wouldn't accept them. Had she been better informed I would not have waisted another call on trying to figure it out. I now have an answer I can give to my clients, however if I had simply repeated what they had told me earlier, that FTB wasn't accepting them and my client spoke to someone else who already had their state refund I'm the one left looking with egg on my face. I don't believe anything that has happened this year with support is intentional on the part of the support employees, I feel it's in upper management. But again my question would be: WHAT WHERE THEY THINKING????? Deb!

Actually I found out from a trusted source later today that there is a communication problem between FTB's computer and ATX's and that they are currently working to get it resolved. Had I been told this in the first place I would not have been so upset, but what upset me was how long it took to find out the real issue. I was told specifically by two different support people that they were ready, but FTB wasn't accepting them yet. I researched FTB's site and they have been accepting live returns since January 2. In the past we have had communication problems early on with FTB and I have had some returns stuck for several days, but I could always get an answer as to what was taking place, my gripe is that people who should know what's going on don't have a clue! Deb!

In the past I would have agreed with you, but after already waisting over 6 hrs with customer support, I'm leaving after this year. I'm through. It can't be any more difficult to learn a new program than what I have gone through the past several days. Deb!

California E-file update: After being on hold for about an hours, all I could find out is that according to them Ca is not allowing them to transmit our returns, and they have no projected date in which they will begin! I am soooooooooo mad right now! Deb!

California E-file update: After being on hold for about an hours, all I could find out is that according to them Ca is not allowing them to transmit our returns, and they have no projected date in which they will begin! I am soooooooooo mad right now! Deb!

Same here KC. I always hold my state returns until my federal acknowledgements come back for exactly that reason, however I had my federal acknowledgements back within two hours of transmitting. I then waited until the CA became availabe but that was Tuesday and still haven't received any acknowledgements. Hopefully sometime today. Deb!

Lucho, I transmitted two returns Tuesday and one Friday and none has come back acknowledged. I called support on Friday and after about an hour I was finally informed that they had not yet been sent, but were in the process of being sent. I intend to follow up on Monday so I will keep you posted. I think something major wrong is happening and hopefully I will get to talk to someone who knows more about whats going on than the person I talked to on Friday. As to what EFC stands for I think it stands for Electronic File Center. It's where I files go until they are forwarded to the agency. Last year it showed validated by ATX. So it's basically the same thing just a different name. Deb!

According to the e-file availability at myatx website it is. I used the ca version of 8879 to get around that issue and was able to create, send, and validate through ATX site. However I have not gotten any acknowledgement back. I was on the phone for over an hour with tech support on Friday and was finally told that they have not been sent but are in the process of being sent. No time frame was given. But research on my part and their part does indicate e-file for California has been approved. I intend to follow up perhaps Monday morning and will keep you all posted as to the outcome! Deb!

Are you really locked up? I have thought that in the past, but if it is a particularly large down load it can stay at a certain percentage for quite awhile. I have in the past had to walk away and do something else then come back and it was done. I don't know if that's the case with you, but it has happened to me. Deb!

Just guessisng here because I'm in California but could it be institution? From earlier posts it was suggested that a judgement from the courts, attorney fee, ect.... might be taken when State tax returns are filed. Is it possible this is you situation with this client? Deb!

Has anyone been able to get a CA e-file acknowledged? If so when? I transmitted two on Tuesday and they are still showing validated. Has anyone contacted customer support regarding this? I plan on doing so after my lunch and would appreciate hearing from anyone that is still having problems. Maybe perhaps I can spare you all a long waite as I check on the status. Deb!

Yes I have a mapped drive specifically allocated to ATX. Some years ago a wonderful tech support guy had me move everything up on the latter, so to speak so my networked computer didn't have to look to hard. Basically to access the ATX folder from the networked computer I click onto the mapped drive, then each year of my programs have their own separate folder. I have tried to follow every piece of info ATX guys have ever given me and I never change anything on my own. Although I know a little (very little) about a computer, I can usually follow step by step instructions. As far as calling Tech Support I haven't tried today because they already posted they were having problems with their phone lines, and frankly I just don't have time to play the waiting game today! Thanks again, Deb!

Beth, I looked at the security tab as you suggested under the one that states permissions for everyone it's already checked all the way down except that one that says special permissions. I looked at exactly the same setting on the other years programs and there does not seem to be any difference. Last year when I had a similar problem the tech guy basically had me go through a similar process, so I've carefully considered my permission settings in 06 with that of 07 and I can't see any difference. Maybe I'm not looking at what you want me to see, but hopefully we can get this straightened out. Thanks soooooo much for your help and concern! Deb!

Thanks for replying. I guess we can keep each other posted! I've checked the ATX site and they have nothing listed as a problem, however this usually happens this early in the game. Deb!

Has anyone from California received any acknowledgments yet? I sent two files yesterday and still not received my acknowledgements? Deb!

Thanks Beth! Deb!

Congratulations! Deb!

Beth, I did what you suggested and I did get an error message when I got to the master1040 folder. It stated access denied. I'm quite sure it's what you guys have stated, a permission issue, but what bugs the heck out of me is how they (the programers) change this every year. I DO NOT CHANGE ANY SETTINGS! The only time a change has been made to any of my computer settings, permissions, ect... has been when I encounter a problem with this program! I've put off calling support because of the horror stories I read, however I guess I'm going to have to do it. I will be out of my office the rest of today, however I guess it will be number one priority tomarrow. Thanks again! Deb!

Yes, you have to put the date signed or you will not be able to create the e-file. You also must select a ERO Pin and you must use the same pin throughout the filing season as this will act as your electronic signature. It's really not that difficult and you will grow to love it in time. Deb!

I totally agree. I hit that button yesterday and will probably do it again before the season is over. There's no reason one person should have to pay the bill for all of us to benefit! Deb!

Beth, Can you give me step by step? I went over to the work station, I have ATX mapped as a drive per instructions, I navigate to the ATX2007 program, do I right click here? Or do I double click then look for install folder? I don't see an install folder do you mean netsetup? I guess I'm just not seeing what you want me to see! Thanks, Deb

As frustrated as I've been since April of last year, don't be to sure! I'm definitely going to shop around next year. I'm the type that really wants basics, and as far as transitions go well I don't see how it can be much worse than this! I have one computer networked that is useless to me unless I can get some help. I'm going to try support, but I'm not holding my breath! Deb!